ESSENTIAL RESPONSIBILITIES OF CUSTOMER SPECIALIST 1
- Answers telephone or greets customers at counter.
- Provides information about collections, rates, billing, and account status promptly and correctly.
- Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
- Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
- Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
- Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
- Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.
QUALIFICATIONS
Education and Experience:
- High school diploma or GED required.
- Bachelor’s degree preferred.
- Six months of related experience and/or training.
IDEAL CANDIDATE – The qualifications listed are typical of the knowledge, skills, and abilities of successful employees within this classification.
Knowledge of:
- Computer programs, including Microsoft Office suite of applications.
Skill and / or Ability to:
- Ability to promote the WASTE ZERO philosophy by making the best and highest use of all resources.
- Demonstrate ability to use computers and technology capabilities. Demonstrate proficiency and knowledge in area(s) of expertise.
- Communicate well both verbally and in writing; listen to and understand various viewpoints; share relevant information timely; provide constructive feedback; maintain professionalism.
- Effectively and productively engage with others and establish trust, credibility, and confidence.
- Promote collaboration and assist others with their initiatives and efforts.
- Consistently build knowledge and expertise about current job.
- Listen to and build customer relationships; increase customer satisfaction and ensure commitments are met.
SUPPLEMENTAL INFORMATION
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, or work conditions associated with the job.
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