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2015-6376
Posting Job Title
Fraud Analyst – Remote
Job Location
US – Virtual / Remote
Category
Finance
Brand
Orbitz
More information about this job:
Orbitz Worldwide is an ecommerce market leader in travel and online technology. We provide customers with the ability to book a wide array of travel products and services from suppliers worldwide, including air travel, hotels, vacation packages, car rentals, cruises, rail tickets, travel insurance and destination services such as ground transportation, event tickets and tours Global consumer brands includes include Orbitz.com, Cheaptickets.com, ebookers.com and Hotelclub.com. We serve corporate business customers through Orbitz for Business and offer private label solutions to a broad range of travel partners. In 2014, Orbitz Worldwide had approximately $12B in Gross Bookings, $932MM in revenue and $156MM in Adj. EBITDA.
Orbitz Worldwide is also a recognized leader in the mobile channel. In the 2013 edition of the Internet Retailer Mobile 400 (released in October 2012), Orbitz.com was the highest ranked travel company, positioned #4 overall behind only Amazon, Apple and Marriott (vs. #12 in the prior year). In December 2012 the Orbitz App for iPhone was one of 13 apps inducted into Apple’s App Store Hall of Fame, making it one of only 48 iPhone Apps ever to receive such recognition, out of over 900,000 in the App Store.
We are growing our Fraud operations team and looking for smart and talented individuals who want to join a fast paced team! Given our rapid expansion we are looking for local and/or remote based Analysts who are currently working within a major fraud platform.
Our Analysts are responsible for reviewing high-risk transactions and evaluating fraudulent and/or legitimate activity on a global scale.
Responsibilities:
- Support our efforts to prevent fraudulent credit card purchases on Orbitz Worldwide domestic and international web sites
- Monitor numerous queues and alert systems
- Conduct in-depth research to validate bookings by contacting banks, customers and suppliers via phone, email and fax
- Perform all necessary procedures after fraud is identified to prevent financial losses
- Conduct additional research on fraudulent transactions and identify linked activity
- Run SQL database queries to retrieve data and produce standardized reports
- Proactively identify areas of loss and vulnerability
- Work effectively with peers and leadership by communicating fraud trends, sharing ideas and providing information in a constructive and positive manner
- Handle customer service calls and emails regarding fraud inquiries
- Perform special projects in a timely manner, as requested
Qualifications:
- 1+ years of E-Commerce Risk or credit card fraud prevention experience
- Strong and demonstrated written and verbal communications skills
- Strong analytical and problem solving abilities
- Must have strong decision making ability and be self-disciplined
- Well organized, self-motivated, with the ability to perform well with minimal supervision in a fast paced and target driven environment
- This is a position of trust, and must have experience in maintaining high levels of confidentiality
- Working knowledge of SQL, Excel and other Microsoft Office applications is necessary
- Certified Fraud Examiner is a plus
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