Department : Guest Services
Reports To: Senior Manager, Guest Services
The Guest Services Coordinator will assist with fan experience matters, acting as a liaison between fans and the organization.
Duties and Responsibilities:
Supervise assigned stadium area during game day, overseeing Guest Services and any ticket holder situations
Prepare Guest Services Booth and Concierge Desks for game day, including event-specific communications and promotional material
Create Supervisor Manuals each week for game day supervisors, including event-specific details and fan-related issues requiring follow-up
Generate post-game reports for issue resolution and talking points for upcoming game day meetings
Allocate Jag Dollars to eight DAILY’s redemption locations and complete reconciliation post-game
Summarize Fan Services game day feedback into post-game report and enter into ISS (stadium’s incident management system)
Assist in training Jaguars event staff
Update Kids Club member database weekly and assist with fulfillment of Kids Club member birthday cards
Attend various Jaguars Kids Club events as well as promotional opportunities
Assist with organizing content for monthly Kids Club e-newsletters and Gameday e-newsletter
Assist with Voice of the Fan Review and follow-up
Assist with Guest Services Team projects
Operate daily in ISS (stadium’s incident management system), following-up as needed with issues, acting as liaison between the fans and the organization
General clerical duties
Other duties as assigned to meet business needs
Job Qualifications
Minimum college degree or High School diploma with 2-3 years of service experience.
Must have excellent verbal and written communication skills.
Ability to succeed in a fast-paced environment with the fortitude to multi-task.
Jaguars Values (P.R.I.D.E.) : The Jaguars looks for candidates that exemplify and share its core values:
P roductive and Passionate – you should be able to work in a fast-paced environment, respond quickly and effectively to changing trends and circumstances and be enthusiastic about working for the team.
R esponsive and Accountable – you should be able to be trusted and relied upon by others on the team.
I nnovative and Intelligent – you shouldn’t be afraid to make tough decisions or welcome new suggestions.
D edicated & Collaborative – you should be able to gather input from others; you should be able to create and build positive relationships.
E xcellent – you should be able to learn how to drive the team to achieve goals and results to improve performance.
Working for the Jaguars : Ever wondered what working for the Jaguars would be like or what benefits you might expect as a member of the team? Of course, we have plans that offer customary benefits (like medical plans for eligible employees), but we also offer way more than the basics. We take P.R.I.D.E. in our employees and want you to be your best. We offer:
Learning Opportunities
Eligible employees have the opportunity for tuition reimbursement
Through Jaguars University courses, you will receive the tools to succeed in business, such as training in budgeting, leadership and writing skills.
A Wellness Program , which includes:
Onsite gym
Onsite fitness classes
Discounted health club membership
Free lunch with input from a registered dietician
4 employer-sponsored sports leagues
Weekly wellness tips
Fitness challenges
Fit Friendly Worksite Gold Achievement (AHA)
Time for you
17 PTO days for new full-time employees and a minimum of 10 paid holidays each year for full-time employees
Summer Fridays
We recognize and reward you
We value your hard work and dedication and recognize outstanding work and actions through our Teammate of the Month Program.
Our Pride In Innovation Award recognizes the collaborative efforts of departments
We hold teambuilding events to help you get to know your co-workers
We value diversity and communication
Our Jaguars Women in Business program is designed to give women the tools they need to lead and to succeed in business
Through our mentoring program, you have the opportunity to learn from one another
We care about you and your family
Employees have access to an Employee Assistance Program, the NFL Lifeline and our “safe rides” program
We offer scholarship opportunities for your children
Our employees receive discounts from many of our vendors
We offer discounted tickets to our employees, and, if available, will provide tickets to our home games!
Applications are being accepted online only. Please do not call to apply for this position. Please provide complete information. An incomplete application may affect your consideration for this position. The Jacksonville Jaguars are committed to a policy of equal employment opportunity and will not discriminate against an applicant on the basis of race, color, religion, creed, national origin, ancestry, sex, age, disability, veteran status, genetic information or any other legally recognized protected basis under federal, state or local laws, rules, or legal requirements.
By submitting this application, you understand that you may be subject to a pre-employment drug test. You certify that the information in your application is true, correct and complete. You authorize the Jaguars and its representatives to contact your prior employers and other references and all others for purposes of certification of the information you have provided. You understand your application is subject to, among other things, your eligibility to work in the United States.
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