Incumbents in this classification are responsible for performing a variety of duties related to supporting police activities.
Duties may include: processing, maintaining, and disseminating a variety of police records, filling requests for reports; copying and distributing reports; processing payment checks; processing reports; entering print cards; processing expungements; deleting charges; operating the switchboard; performing billing duties, providing customer service and clerical support functions, taking incident reports from walk-in visitors and telephone callers; completing traffic accident forms to report delayed traffic accidents; sorting/filing traffic accident reports; and processing background checks. Work requires close supervision, although most tasks are routine and require minimal supervision.
Examples of Duties:
Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
Provides customer service and clerical support functions in support of departmental operations which may include answering telephones and TN Relay Service calls; preparing and maintaining a variety of records and logs in accordance with established formats and procedures; assisting with special projects as needed; and conducting computer related inquiries as requested by sworn personnel staff.
Receives, verifies, organizes, sorts, tabulates, and/or prepares a variety of data from reports, records, and related documentation.
Logs, stamps, and documents requests, searches, and data entries.
Maintains a variety of records, logs, ledgers, and files.
Coordinates the dissemination of information with other departments and external agencies; verifies authorizations for disclosure or release of records; and processes records requests.
Coordinates with internal staff, departments, and other jurisdictions in locating, confirming, and/or obtaining records.
Enters and processes records and data; retrieves files; files, distributes, copies, and sorts a variety of records, reports, and/or other related items.
Processes data and records searches and requests.
Processes payments received from individuals, attorneys, and/or other interested parties for copies of police records and reports.
Maintains accounts and billing information for customers who have accounts with the police department; calculates, creates, and disseminates billing statements to customers with outstanding balances; and receives and processes payments.
Receives and responds to requests for information from internal staff and external individuals, agencies, and/or other interested parties.
Reviews information contained in applicable reports and/or databases to ensure completeness and accuracy of information; implements corrective action as appropriate; forwards reports and information to applicable internal staff for errors or omissions that are not readily identifiable.
Completes incident reports from walk in visitors and telephone calls.
Completes traffic accident forms to report delayed traffic accidents.
Sorts and files traffic accident reports and other paperwork.
Performs other duties as assigned.
Minimum Qualifications:
MINIMUM QUALIFICATIONS:
High School Diploma or G.E.D. and one year related customer service or clerical experience.
This is a safety-sensitive position requiring pre-employment polygraph, background check, and drug screening.
Clerical written and/or data entry tests may be administered to the most qualified applicants.
LICENSING AND CERTIFICATIONS:
NCIC (National Criminal Information Computer) certification required within 6 months of hire.
TIES (Tennessee Information Enforcement System) certification required within 6 month of hire.
TCIC (Tennessee Crime Information Center) certification required within 6 months of hire.
Supplemental Information:
KNOWLEDGE AND SKILLS:
Knowledge of facility security and safety principles and practices; customer service principles; records management principles and practices; police terminology and modern office equipment and procedures.
Skill in providing customer service; monitoring facilities and grounds to identify potential security or safety hazards; operating modern office equipment; performing clerical support activities; and, communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.
PHYSICAL DEMANDS
Positions in this class typically require reaching, standing, walking, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.
WORK ENVIRONMENT:
Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
Incumbents may be subjected to extreme temperatures.
All employees must maintain Tennessee residency from the date of hire.
The City of Chattanooga, Tennessee is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
15-00100
SJ
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