The incumbent serves as a Telephone Care Clerk for Patient Care Services within the Primary Care Outpatient Clinics- SOMERSET. In this capacity the incumbent will provide telephone access to our veteran population. This is a complex role requiring a global understanding of VAMC policies and procedures. This program is a clinical and administrative network designed to provide fast, responsive assistance for veterans seeking information and care at this medical center. The immediate goal is to provide the needed information to veterans with a first call resolution. Calls of an administrative nature will be resolved with as few call handoffs/transfers as necessary. Calls of a clinical nature will be categorized as per guidelines and routed to the Registered Nurse Staff. The overall goal is to provide timely and appropriate telephone referral and or problem resolution. Work Schedule: Ă‚Â 40 hours per week, flexible hours |
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The United States Department of Veterans Affairs (VA) is a government-run military veteran benefit system with Cabinet-level status. It is…
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