The primary duties of the Customer Service Call Taker Counselor are to: Operate automatic call distribution (ACD) telephone set and PC running Windows-based applications, to accurately receive record and respond to Members’ requests. Accurately enter information, comments and complaints regarding Members’ Roadside Assistance needs, including any special service considerations, in the D/2000 PC application. Forward complaint information to Member Relations for follow-up. . Assist Members, utilizing AAA maps and/or a PC based map program, to determine their breakdown location or tow destination, and to provide trip routing/mileage information during non-office hours. Process credit card and member billing transaction via PC based “ChargERS” application and D2000 . Minimum Qualifications: • High School Diploma . • Two (2) years customer service experience. • Working knowledge of personal computer, internet and competent keyboarding skills to accurately and efficiently complete daily work assignments and trouble shoot own equipment. • Ability to work overtime and/or holidays as necessitated by business and/or weather conditions. Successful completion of the Roadside Assistance Contact Center (RACC) Training Assessment, and any other classes and/or certifications as deemed appropriate. To the qualified candidate, we offer: A competitive salary of $8.38/hour plus per call incentive. Benefit package to include 401K plan, Employee Assistance Program and Health Advocate. The opportunity to work in an environment where you can see the impact of your contributions on a daily basis. If you have the qualities and skills described, apply today to become a part of our growing team! To learn more about our company and the position, please visit Our Company Website . To see what it is like to work at AAA Mid-Atlantic, check out our Day In The Life Videos . |
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AAA Mid-Atlantic is a not-for-profit organization dedicated to providing peace of mind, value and superior service through innovation and in…
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