As a Claims Representative with the U.S. Railroad Retirement Board (RRB), you will provide a full-range of client services regarding benefits available under the various programs administered by the RRB.
RELOCATION EXPENSES WILL NOT BE PAID.
This job announcement may be used to fill one or more vacancies.
THE POSITION(S) WILL BE FILLED AT THE GRADE GS-07 LEVEL ONLY. THE SELECTED CANDIDATE(S) MAY ATTEND A TWO TO THREE WEEK FORMAL TRAINING PROGRAM IN CHICAGO, ILLINOIS.
THE SELECTED CANDIDATE(S) WILL SERVE UNDER THE FORMAL CLAIMS REPRESENTATIVE TRAINING AGREEMENT AND WILL BE PROMOTED TO THE GS-09 LEVEL IN SIX MONTHS IF THE INDIVIDUAL(S) MEETS ALL REQUIREMENTS FOR PROMOTION UNDER THE TRAINING AGREEMENT. THE CANDIDATE(S) WILL BE PROMOTED TO THE GS-10 LEVEL AFTER MEETING QUALIFICATION AND TIME IN GRADE REQUIREMENTS.
Duties
As a Claims Representative with the U.S. Railroad Retirement Board (RRB), you will:
- Provide a full-range of client services regarding benefits available under the various programs administered by the RRB.
- Handle calls from the Nationwide Toll-Free Service which may originate from any area within the network or from another network.
- Conduct interviews to obtain information about an individual applicant’s eligibility and entitlement to benefits under the retirement, survivor, disability, sickness and unemployment programs.
- Develop evidence necessary under appropriate program regulations. Examine evidence and evaluate its validity and acceptability.
- Adjudicate claims for benefits and make entitlement decisions. Compute and award payment of benefits.
- Conduct investigations, including sensitive and difficult interviews, to obtain additional information requested by RRB headquarters or an RRB district office. Answer questions and provide guidance on other programs such as Medicare, taxation of benefits, Social Security entitlement and impact on RRB benefits, etc.
- Maintain contacts with other Federal, state and local governmental agencies, private agencies and organizations, officials and employees of carriers and labor organizations, etc., to assist clients in obtaining all services appropriate to their individual circumstance.
- Code and release claims for unemployment and sickness insurance. Conduct unemployment interviews and make job referrals.
- Perform some out-of-office work in the local area; substitute, when required, for higher graded employees in out-of-area travel.
Travel Required
Relocation Authorized
Job Requirements
Job Requirements
Key Requirements
- U.S. Citizenship Required
- Be sure to read the ‘How to Apply’ section and submit required documents
- Males born after 12/31/59 must be registered with Selective Service
- May require completion of a 1 year probationary period.
Qualifications
One year of specialized experience equivalent to the GS-05 level or higher in the Federal service that has (a) provided skill in conducting personal telephone contacts with a wide range of individuals which demonstrated (1) the ability to explain complex technical or regulatory information, (2) the ability to conduct interviews in a way that establishes good relations while obtaining or providing relevant information, and (3) the ability to recognize and overcome attitudes or emotions that hinder effective communications,
or (b) technical, investigative, professional, or quasi-legal work providing a good working knowledge of laws, regulations and procedures governing appropriate programs.
OR
One full year of graduate level education from an accredited college or university. This coursework must be in a discipline related to this position, such as Counseling or Geriatric Health Services. If qualified based on education, copies of transcripts must be submitted with your application, and originals must be provided prior to entering on duty.
OR
The superior academic achievement provision may be used to qualify at the GS-07 level. Superior Academic Achievement applies to undergraduate study and is based on (1) class standing (2) grade-point average, or (3) honor society membership.
1. Class standing — Applicants must be in the upper third of the graduating class in the college, university, or major subdivision, such as the College of Liberal Arts or the School of Business Administration, based on completed courses.
2. Grade-point average (G.P.A.) — Applicants must have an overall grade-point average of: 3.0 or higher out of a possible 4.0 (“B” or better) as recorded on their official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or 3.5 or higher out of a possible 4.0 (“B+” or better) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum.
3. Election to membership in a national scholastic honor society — Applicants can be considered eligible based on membership in one of the national scholastic honor societies. Membership in a freshman honor society cannot be used to meet the requirements of this provision.
If applying under this provision, copies of transcripts (from each school attended) for undergraduate courses must be submitted with your application, and originals must be provided prior to entering on duty.
NOTE: A combination of experience and education (as described above) may be used to meet the qualification requirements.
SELECTIVE PLACEMENT FACTOR:
These positions require the operation of an automobile. The selected candidates must possess valid state driver’s license.
This agency provides reasonable accommodations to applicants. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.
Ability to read and fluently speak Spanish is desirable, but this information will not be used in ranking candidates.
Security Clearance
Public Trust – Background Investigation
Additional Information
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