Uncategories Customer Service Assistant - JBT Corporation - Lakeland, FL

Customer Service Assistant - JBT Corporation - Lakeland, FL

April 28, 2016




JBT (Lakeland, FL) is a leading supplier of integrated food processing solutions. From single machines to complete processing lines, we enhance value and capture quality, nutrition and taste in food products. As a local presence on six continents, we can quickly provide customers and partners in the food processing industry with know-how, service, and support that ensure their profitable enterprise.

Responsibilities:


In this position, you will be the first point of contact for internal and external customers. You will work in a fast-paced environment with many challenges, and you are responsible for ensuring our customers, both internal and external, receive the highest level of assistance possible regarding products, services, prices and all related processes.


You will also:


  • Answer customers’ questions about products, prices, availability, product uses, payment terms, and account status.

  • Manage paperwork such as setting up new accounts, acquiring purchase orders, amending orders and preparing shipping documents.

  • Establish priorities in filling orders. Determine whether the request is routine or an emergency and take appropriate action.

  • Adjust or verify inventory records. May notify other departments when inventories are low or when filling certain orders would deplete supplies.

  • Collaborate with Account Managers, Buyers, Schedulers, Accounts Receivable, Stockroom, Shipping, Production, and Engineering to ensure internal and external customer’s requests and expectations are met.

Qualifications:


MANDATORY REQUIREMENTS


  • High School Diploma or GED

  • Strong computer applications knowledge (Word, Excel, Power Point)

  • Accurate typing and proofreading skills

  • Technical learning aptitude

  • Strong verbal and written communications

  • Functional and technical skills

  • Intermediate verbal and written communications

  • Intermediate telephone and customer communication skills

  • One to three years of customer service experience

PREFERRED REQUIREMENTS

  • Two-year degree in business

  • JD Edwards business system knowledge

  • Customer service experience

WORK ENVIRONMENT AND PHYSICAL DEMANDS

  • Office environment with small physical demands

  • Employee must be able to carry a minimum of 30 lb. packages for shipment

BENEFITS

JBT Corporation offers the growth potential of a company with a developing technology that is unique in its field, plus frequent company-sponsored events and a competitive benefits package that includes medical, dental and vision coverage and 401(k) plan.


AN EQUAL OPPORTUNITY EMPLOYER


It is the policy of JBT Corporation to provide equal opportunity for qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by federal, state or local law at the JBT Corporation location to which this application is submitted. In addition, as a Federal Government contractor, JBT Corporation is an affirmative action employer. If you require accommodation during the application process, please contact the local Human Resources department. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities


If you have a disability or impairment that prevents you from completing the online application, please seek the assistance of your local employment services agency. JBT maintains active relationships with local employment services agencies, and they have pledged their support in assisting any applicant needing help in applying. To find information on agencies throughout the United States, please go to www.careeronestop.org


You may also call Megan Meagrow at 844-286-4524 if your disability or impairment prevents you from applying online. NOTE: Do not use this number unless you need assistance because of a disability or impairment. The personnel attending this phone line will not be able to give you a status update regarding your application and will not be the individuals making a decision regarding your employment.








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