Apply in person, mail or fax to:
Sacramento Regional Transit District
Human Resources Department
2810 O Street
Sacramento, CA 95816
(916) 556-0298
Fax: (916) 457-7194
Salary: $13.92 – $19.23 hourly (Plus Excellent Benefits)
SUPPLEMENTAL QUESTIONNAIRE IS REQUIRED AT THE TIME OF APPLICATION
AN ELIGIBILITY LIST WILL BE CREATED FROM THIS RECRUITMENT TO BE USED IN FILLING FUTURE VACANCIES
BRIEF DESCRIPTION
The purpose of this position is to perform general customer service and clerical support for the assigned department. This position performs call center and revenue sales/cashier duties, depending on assignment. This is accomplished by assisting walk-in and/or call center customers with general inquiries, collecting and monitoring lost and found items, or directing to appropriate department for additional assistance; distributing District literature and policies; answering telephones; maintaining logs and records; processing photo IDs and similar customer service activities. Other duties include participating in community outreach as needed.
ESSENTIAL FUNCTIONS
Duties may include but are not limited to the following: Performs sales activities; operates cash register; maintains inventory; reconciles deposit and inventory balances; assist with class passes; exchanges maintains sales records; assists customers with route, schedule, and fare information. Performs call center customer service duties with heavy emphasis on answering telephones; directs callers to appropriate departments; provides route, schedule and fare information to customers verbally and electronically and assists general public using travel planning software. Assists disabled customers and students under age 18 with paperwork for rate discount; logs photo ID sales; maintains camera and printer equipment. Maintains lost and found logs; assists customers in locating lost and found items, computes and quotes fares. Maintains cash box; prepares deposits; performs daily reconciliation.
MINIMUM QUALIFICATIONS
Education: High School diploma or equivalent.
Experience: One (1) year customer service experience. Previous call center experience desirable.
FILING The minimum qualifications as stated on this job announcement represent only the basic requirements of the position. Meeting the minimum qualifications does not guarantee that a candidate will be invited to participate in other examination segments of the selection process. An employment application and supplemental questionnaire are required for this position. Applications, supplemental questionnaires, and job announcements are available at Human Resources, 2810 O Street, Sacramento, CA 95816, or through our website atwww.sacrt.com. Completed employment application and supplemental questionnaire must be submitted to the Human Resources Department not later than Wednesday, April 20, 2016 at 5:00 p.m. RT does not accept e-mail applications, on-line applications, or late applications regardless of postmark. RT will not process incomplete applications. Resumes are not accepted in lieu of an application, but may be included with the application. For more information on benefits, a summary sheet is available from the Human Resources Department. The Human Resources Department will make reasonable efforts in the recruitment process to accommodate candidates with disabilities. For more information, contact the Human Resources Department at (916) 556-0298. RT is an Equal Opportunity Employer. EOE- Minorities/Women/Disabled/Veterans.
This position falls under the ATU, Local 256 Collective Bargaining Unit.
Job Type: Full-time
Required experience:
- Customer Service. Previous call center experience desirable.: 1 year
Required education:
- High school or equivalent
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