This Permanent Supportive Housing Agency is seeking to find the right person to become a part of our team. This position is needed as a part time as needed to support shifts for vacations and sick time.
The Customer Service Monitor provides a friendly, supportive presence and connection for tenants, visitors and service personnel while at the same time monitoring the building for problems and any safety concerns. Ensuring compliance with the policies and procedures of Front Steps Housing and Service’s Permanent Supportive Housing (PSH) Project, this position is responsible for observing and monitoring all building traffic while respecting the rights and privacy of tenants and guest. This position must be relieved by another Front Step staff member or contract security personnel; at no time should this position be left vacant.
ESSENTIAL JOB FUNCTIONS
- Allows entry into the building for tenants, guests, and staff.
- Observes all incoming and outgoing building traffic.
- Enforces visitor and guest sign-in/sign-out process. Checks identification and or tenant/staff badges of all persons entering the building.
- Maintains current knowledge of the policies and procedures for Permanent Supportive Housing Projects and CARF Standards
- Maintains close communication with the Property Manager and the Program Manager.
- Reviews Security Log, logs all occurrences of note within shift, and submits Log for Property Manager to review.
- Answers the phones and transfers calls where needed.
- Accepts packages for tenants and ensure tenants receive them.
- Prepares incident reports.
- Performs regular building safety checks .
- Assists any resident or visitor that may need physical help.
- Responds to emergencies and calls for assistance if necessary.
- Works with on-call staff in event of a crisis.
- Provides first alert communication to supportive services and property management if any “at risk” tenant behaviors are observed.
- Communicates with the Property Manager or Maintenance Technician regarding any observed maintenance or custodial needs in public areas.
- Completes written report at the end of each shift. Notes any significant problems, incidents, or good news.
- Ensures confidentiality of employee and tenant records and information.
- Attends required trainings.
- Contributes to team efforts by assisting with other duties, as assigned.
ADDITIONAL DUTIES AND RESPONSIBILITIES
- Adheres to Front Steps core values of communication, teamwork, respect, empowerment, humor, skill development, and trust during all activities and presentations to meet agency, department, and individual goals.
- Adheres to CARF policies and procedures.
- Strives to improve work processes within and across agency departments.
- Meets or exceeds the expectations of internal and external customers
QUALIFICATIONS
- A high school diploma or equivalent is required. The ability to speak Spanish is a plus.
- Experience working with individuals Mental Health.
- Experience working with the Homeless population.
- Customer service experience.
Required experience:
- Working with Homeelss and Mental Health Population: 1 year
» Apply Now
Please review all application instructions before applying to Front Steps Housing and Services.
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» Apply Now
Please review all application instructions before applying to Front Steps Housing and Services.
Permanent supportive housing in Cuyahoga County providing homeless individuals with permanent, lifelong solutions to increase self…
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