Duties and Responsibilities: The Georgia Department of Driver Services is seeking qualified applicants for the position of Support Service Worker. Under immediate supervision, the Support Service Worker receives applications for and issues Georgia driver’s licenses. This position verifies applicants’ eligibility for driver’s licenses; administers and grades written examinations on traffic laws; and, administers road tests to rate applicants’ driving ability. Support Service Worker processes reinstatement transactions according to prescribed guidelines and prepares reports to document workload activities and account for licenses issued and fees collected.
Minimum Qualifications:
- Must be eighteen (18) years of age
- Completion of a high school diploma or GED is required
- A valid Georgia Class C or equivalent License is required and must be maintained while employed in this position.
An online test with a passing score of 70 or more is required to be considered for this position
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Preferred Qualifications:
- At least one (1) year of Customer Service experience
- At least one (1) year of experience with cash transactions including handling cash, daily reconciliation, and processing credit card payments
- Proficiency in using Microsoft Office Suite Professional including Outlook and Internet Explorer
- Live within 30 miles of Customer Service Center for which you are applying
- An 80 or above score on the required online test
Conditions of Employment:
A valid Georgia driver’s license is required and must be maintained while employed in this position. Non-Georgia residents must have a recognized equivalent license.
- As a condition of employment, employees who are employed at a Customer Service Center must successfully complete the CCKE (Certified Commercial Knowledge Examiner) Certification. This is a national certification required by all employees who issue driver’s license.
- Employees who are employed at a Customer Service Center which conducts CDL (Commercial Driver’s License) road tests must successfully complete the CDL Examiner Certification and the CCE (Certified Commercial Examiner) Certification. This is required by all employees who administer CDL road tests.
- Employees must meet these requirements to continue employment with DDS.
Working Conditions for this position are as follows:
Conducted throughout the year in a variety of weather conditions including rain, wind, summer heat and cold winter days. Testing begins in the early morning hours and continues through the early evening hours. The test runs approximately 30 minutes.
Once you complete your application for the position of interest, you will then need to proceed by selecting the link below to complete an online assessment test. You will have 60 minutes to complete this test.
https://www.proprofs.com/quiz-school/story.php?title=mte2njeyoqa6b5
After completing the online assessment, if you pass the test with a 70% or higher, a certificate of completion will be available for you to print and/or save to your computer.
FOR YOUR APPLICATION TO BE COMPLETE, THE CERTIFICATE OF COMPLETION MUST BE UPLOADED IN THE DOCUMENTS/ATTACHMENTS SECTION OF YOUR TEAM GEORGIA CAREERS APPLICATION. (This will require you to log back into your account on Team Georgia Careers and upload the certificate under “attachments”.)
Applications that do not have a certificate of completion attached will be considered incomplete and will not be accepted for further review.
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