Overview: Under close/general supervision by a department supervisor the registration clerk will perform a variety of functions in support of registering patients and providing quality care and attention.
Responsibilities:
- Greet all patients as they arrive in a friendly, courteous, and professional manner
- Demonstrate and maintain a working knowledge of customer service principles, and departmental expectations regarding customer service
- Document in the computer system all necessary demographic, insurance, and financial information
- Maintain patient charts; including creating new files, scanning files into the computer system, filing, shifting, and breaking down charts
- Responsible for photocopying records and documents for billing purposes
- Perform clerical duties, including mail delivery, faxing, copying, and scanning
- Responsible for answering, screening, and directing incoming phone calls
- Collect co-payments or other applicable financial payments
- Maintain daily financial log including documenting patient financial class, amount owed, amount collected, and scanning completion
- Maintain daily patient log including documenting chief complaint, time and date of entry, time and date of exit, services rendered, and discharge/transfer information
- Document patient volumes for the previous day
- Maintain and compile reports and informational packets for distribution
- Perform any job related to the registration
- Performs other duties as assigned
Qualifications:
- High school diploma or equivalent
- 1-3 years office experience in a health care setting
- Previous customer service experience
- Must be able to effectively communicate with customers both in person, and over the telephone
- Must have understanding of basic medical terminology
Job Type: Full-time
Local candidates only:
Required experience:
- Medical Facility Registration: 1 year
Required education:
- High school or equivalent
» Apply Now
Please review all application instructions before applying to DOW Emergency – Free Standing ER.
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» Apply Now
Please review all application instructions before applying to DOW Emergency – Free Standing ER.
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