Handles all phases of customer inquiries received by telephone or by correspondence (written or electronic);
processes applications for service and extension of facilities. Responds to customer inquiries and complaints (i.e.
bill payment, usage inquiries, account updates, service, credit and collections) in a customer focused manner.
Responds to maintenance concerns and emergencies during storm restoration.
MAJOR ROLES AND RESPONSIBILITIES (Scope of work – range of responsibilities):
1. Adheres to procedures and policies, which include regulatory guidelines (customer may include: attorney,
collection vendors, and/or insurance companies). Records on line entries of customer transactions into set
operating systems.
2. Provides account information to customers and explains bill service policies and customer rights. Able to work
effectively with all areas of the Company to obtain pertinent information to serve customer.
3. Conducts credit and collection work as necessary, including deposits, final/charge off collection, Sundry and
Legal.
4. Receives and logs customer inquiries, complaints, and requests for adjustments on residential and small
business or industrial accounts.
5. Initiates service orders, WMS orders and performs associated action, as requested.
Requirements
Education & Experience Required:
• High School Diploma/GED equivalent.
• Associate’s Degree, BA/BS in related field of study is preferred.
• A minimum of 1 year of customer service related experience.
• Knowledge of billing, collections and filed tariffs is a plus.
• Knowledge of MPUC Chapter 815, understanding of legal process/credit reporting requirements, bankruptcy
codes and rules (where applicable).
Skills/Abilities:
• Excellent communication skills, both oral and written, Strong customer service orientation and clear sense of
urgency.
• Able to coordinate multiple tasks for multiple customers in a fast-paced environment.
• Strong problem-solving skills.
• Able to work flexible schedule, as well as be available during storm/emergency situations.
• Works well within a team.
• MS Office skills.
• CSSGUI, WMS, Sundry Billing (where applicable).
This opportunity will offer
AVANGRID is an Equal Opportunity / Affirmative Action employer. AVANGRID shall abide by the requirements of
41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified
individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination
against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.
Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to
employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation,
gender identity, or national origin, protected veteran status or any other status protected by federal, state, or local
law. The Company is committed to a policy in all of its employment practices of equal opportunity without regard to
race, color, religion, sex, sexual orientation, gender identity, or national origin, disability, religion, marital status,
veteran status, sexual orientation, or other protected status.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to
apply for jobs, you may request a reasonable accommodation by contacting our Human Resources department at
877-387-9061 or careers@iberdrolausa.com
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