United States of America: Case Manager working with the Return, Reintegration, and Family Reunification Program for Victims of Trafficking in the United States

Position Title : Project Assistant Duty Station : Washington, DC Classification : General Service Staff, Grade G4 Type of Appointment : Fixed term, one year with possibility of extension (6 months probation period) Estimated Start Date : As soon as possible


Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.


Under the direct supervision of the Project Coordinator and the overall supervision of the Head of the Unit, the Project Assistant will be responsible for working with the Return, Reintegration, and Family Reunification Program for Victims of Trafficking in the United States (U.S. Program), and providing assistance to the Unit for donor reporting, proposal processes, and liaison as needed.




  • Provide assistance to victims of trafficking in the U.S. who are beneficiaries of the Return, Reintegration, and Family Reunification Program for Victims of Trafficking in the United States (U.S. Program). This includes:




  • Responding to program inquiries;




  • Confirming receipt of applications and requests for assistance from IOM’s referring partners that are working with victims of trafficking in the U.S.;




  • Follow-up with referring agencies to gather all necessary information to assist the case;




  • Checking that no other source of financial assistance is available to the referred victim(s);




  • Gathering information on known risks related to the case and working with IOM Missions (and CTS, SSU as needed) to implement any necessary security measures;




  • Coordinating the assistance of various Missions and serving as the point of contact between the U.S. service provider and IOM Missions or local partners;




  • Liaising with the relevant Embassy in the U.S. to obtain a travel document for the returnee, when necessary; or liaising with U.S. Government entities, when necessary, to address potential roadblocks in the reunification;




  • Working with IOM Missions in country of return to develop a reintegration plan based on pre-existing resources and those RMF Washington may be able to supplement; or collecting and providing IOM Missions with cultural orientation information to be shared prior to reunification, as needed; and




  • Working with the IOM Mission in the country of origin/return to arrange international travel, airport assistance, and escorts, as needed.




  • Monitor U.S. Program expenditures related to casework and submit to Project Coordinator for approval;




  • Provide case data to Project Coordinator and support with typing of reports and proposals to donor;




  • Regularly update case data and referring partner information in U.S. Program database;




  • Assist the Unit in the submission of budget and narrative proposal packages as required;




  • Assist the Unit in the submission, and tracking of donor reports for as required;




  • Attend relevant meetings, trainings, and conferences on trafficking and report back to the office on such events;




  • Support the Unit on AVRR and other vulnerable migrant issues as required;




  • Perform other such duties, as may be assigned by the Head of Unit.


    Required Qualifications and Experience




  • High school diploma and 4 years of experience or Bachelor’s degree and 2 years of experience, preferably in psychology, social services, social sciences, or related field.




  • Personal commitment, flexibility, efficiency, and drive for results.




  • Excellent organizational skills.




  • Flexibility, respect for diversity, and creative thinking.



    • Ability to work effectively and harmoniously on a team and with colleagues from varied cultures and professional backgrounds.




    • Experience on the issue of trafficking in persons; Casework a strong advantage, especially to vulnerable individuals




    • Experience with USG donors, IOM, US based NGOs, and/or government officials a plus.



    Languages


    Fluency in English is required. Spanish, French is an advantage.


    Required Competencies:


    Behavioural


    Accountability




  • Accepts and gives constructive criticism




  • Follows all relevant procedures, processes, and policies




  • Meets deadline, cost, and quality requirements for outputs




  • Monitors own work to correct errors




  • Takes responsibility for meeting commitments and for any shortcomings


    Client Orientation




  • Identifies the immediate and peripheral clients of own work




  • Establishes and maintains effective working relationships with clients




  • Identifies and monitors changes in the needs of clients, including donors, governments, and project beneficiaries




  • Keeps clients informed of developments and setbacks


    Continuous Learning




  • Contributes to colleagues’ learning




  • Demonstrates interest in improving relevant skills




  • Demonstrates interest in acquiring skills relevant to other functional areas




  • Keeps abreast of developments in own professional area


    Communication




  • Actively shares relevant information




  • Clearly communicates, and listens to feedback on, changing priorities and procedures




  • Writes clearly and effectively, adapting wording and style to the intended audience




  • Listens effectively and communicates clearly, adapting delivery to the audience


    Creativity and Initiative




  • Actively seeks new ways of improving programmes or services




  • Expands responsibilities while maintaining existing ones




  • Persuades others to consider new ideas




  • Proactively develops new ways to resolve problems


    Leadership and Negotiation




  • Convinces others to share resources




  • Actively identifies opportunities for and promotes organizational change




  • Presents goals as shared interests




  • Articulates vision to motivate colleagues and follows through with commitments


    Performance Management




  • Provides constructive feedback to colleagues




  • Identifies ways for their staff to develop their abilities and careers




  • Provides fair, accurate, timely, and constructive staff evaluations




  • Uses staff evaluations appropriately in recruitment and other relevant HR procedures




  • Holds directly reporting managers accountable for providing fair, accurate, timely, and constructive staff evaluations


    Planning and Organizing




  • Sets clear and achievable goals consistent with agreed priorities for self and others




  • Identifies priority activities and assignments for self and others




  • Organizes and documents work to allow for planned and unplanned handovers




  • Identifies risks and makes contingency plans




  • Adjusts priorities and plans to achieve goals




  • Allocates appropriate times and resources for own work and that of team members


    Professionalism




  • Masters subject matter related to responsibilities




  • Identifies issues, opportunities, and risks central to responsibilities




  • Incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation




  • Persistent, calm, and polite in the face of challenges and stress




  • Treats all colleagues with respect and dignity




  • Works effectively with people from different cultures by adapting to relevant cultural contexts




  • Knowledgeable about and promotes IOM core mandate and migration solutions


    Teamwork




  • Actively contributes to an effective, collegial, and agreeable team environment




  • Contributes to, and follows team objectives




  • Gives credit where credit is due




  • Seeks input and feedback from others




  • Delegates tasks and responsibilities as appropriate




  • Actively supports and implements final group decisions




  • Takes joint responsibility for team’s work


    Technological Awareness




  • Learns about developments in available technology




  • Proactively identifies and advocates for cost-efficient technology solutions




  • Understands applicability and limitation of technology and seeks to apply it to appropriate work


    Resource Mobilization




  • Establishes realistic resource requirements to meet IOM needs


    Technical




  • Effectively coordinates actions with other implementing partners




  • Works effectively with local authorities, stakeholders, beneficiaries, and the broader community to advance country office or regional objectives




  • *Appointment will be subject to certification that the candidate is medically fit for appointment.




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