Are you passionate
about technology and the latest gadgets?
If so, this position is the perfect match for you. As a Product Support Advisor, you will be
providing
a premium customer service experience by responding to inbound phone
contacts to troubleshoot and resolve advanced technical issues while supporting
one of the largest technology companies in the world.
Qualifications:
A knack for positively
taking ownership of customer interactions with a dedication to resolving their technology
issues
Exceeding customer
expectations by providing a high level of world class customer service to a
diverse range of customers
Strong customer-service
orientation with the ability to exhibit courteous telephone etiquette, empathy,
patience and professionalism
Navigate
and manage multiple programs and applications running simultaneously
Requirements:
1 – 2 years of customer service experience
High School Diploma or
GED
Keyboarding skills at a minimum of 30 wpm
Strong problem solving,
analytical and data entry skills
Ability to work a flexible schedule which may
include varying shifts, weekends and/or holidays
Ability to listen effectively,
use probing skills to obtain relevant information, and establish rapport
quickly with customers
Must have the ability to work independently with
minimal supervision as well as functioning as a member of our virtual team
A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously
Strong desire to excel in a fast-paced work
environment
What you need to have:
You
must have high speed Internet Service, which will be tested as part of the
application process. Minimum of 5.0 mbps download and 1.5 mbps
upload
Basic
Landline Telephone Service is required during training and for Production
calls
An
approved headset will be required before you start working with us. They
are not required as part of the application process, so please do not purchase
them before we extend a job offer to you
A distraction
free work space within your home designed to maximize your productivity
What we offer:
Competitive
salary: Starting at $9.50 per hour with opportunities for tenured raises at 3,
6 & 9 months
Monthly
Performance Incentives
Advancement
and Career Opportunities
Medical
Benefits (Full-Time ONLY)
Paid
Time Off
Paid
Training
Company Description:
A wholly owned
subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in
high-value global business services. It partners with its clients to
deliver end-to-end customer engagement services, technology innovations,
analytics, process optimization, and business improvements. The global business
services firm transforms the customer experience, and streamlines front and
back office and industry-specific processes to provide the highest value from
every customer interaction. Based in 24 countries with a staff of more than
54,000 who speak 40+ languages, Concentrix offers industry expertise in 10
industries: Banking & Financial Services, Healthcare & Pharmaceutical,
Insurance, Technology, Consumer Electronics, Retail & e-Commerce,
Government & Public Sector, Media & Communications, Automotive and
Travel, Transportation & Tourism.
Concentrix – A SYNNEX
Corporation Company is an Equal Employment Opportunity employer M/F/D/V and is
committed to the Quality Policy.
Qualifications
Primary Location
:
United States
Job
:
Agents
Organization
:
CNX-71-Delivery (Direct)
Job Posting
:
Apr 6, 2016, 7:52:23 AM
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