Work At Home Anywhere US: Customer Product Support Advisor - Concentrix - United States

Job Description:
Are you passionate

about technology and the latest gadgets?

If so, this position is the perfect match for you. As a Product Support Advisor, you will be

providing

a premium customer service experience by responding to inbound phone

contacts to troubleshoot and resolve advanced technical issues while supporting

one of the largest technology companies in the world.


Qualifications:
A knack for positively

taking ownership of customer interactions with a dedication to resolving their technology

issues


Exceeding customer

expectations by providing a high level of world class customer service to a

diverse range of customers


Strong customer-service

orientation with the ability to exhibit courteous telephone etiquette, empathy,

patience and professionalism


Navigate

and manage multiple programs and applications running simultaneously


Requirements:
1 – 2 years of customer service experience


High School Diploma or

GED


Keyboarding skills at a minimum of 30 wpm


Strong problem solving,

analytical and data entry skills


Ability to work a flexible schedule which may

include varying shifts, weekends and/or holidays


Ability to listen effectively,

use probing skills to obtain relevant information, and establish rapport

quickly with customers


Must have the ability to work independently with

minimal supervision as well as functioning as a member of our virtual team


A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously


Strong desire to excel in a fast-paced work

environment


What you need to have:
You

must have high speed Internet Service, which will be tested as part of the

application process. Minimum of 5.0 mbps download and 1.5 mbps

upload


Basic

Landline Telephone Service is required during training and for Production

calls


An

approved headset will be required before you start working with us. They

are not required as part of the application process, so please do not purchase

them before we extend a job offer to you


A distraction

free work space within your home designed to maximize your productivity


What we offer:
Competitive

salary: Starting at $9.50 per hour with opportunities for tenured raises at 3,

6 & 9 months


Monthly

Performance Incentives


Advancement

and Career Opportunities


Medical

Benefits (Full-Time ONLY)


Paid

Time Off


Paid

Training


Company Description:
A wholly owned

subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in

high-value global business services. It partners with its clients to

deliver end-to-end customer engagement services, technology innovations,

analytics, process optimization, and business improvements. The global business

services firm transforms the customer experience, and streamlines front and

back office and industry-specific processes to provide the highest value from

every customer interaction. Based in 24 countries with a staff of more than

54,000 who speak 40+ languages, Concentrix offers industry expertise in 10

industries: Banking & Financial Services, Healthcare & Pharmaceutical,

Insurance, Technology, Consumer Electronics, Retail & e-Commerce,

Government & Public Sector, Media & Communications, Automotive and

Travel, Transportation & Tourism.


Concentrix – A SYNNEX

Corporation Company is an Equal Employment Opportunity employer M/F/D/V and is

committed to the Quality Policy.


Qualifications


Primary Location


:


United States


Job


:


Agents


Organization


:


CNX-71-Delivery (Direct)


Job Posting


:


Apr 6, 2016, 7:52:23 AM



Source by [author_name]



Related Posts


EmoticonEmoticon

:)
:(
=(
^_^
:D
=D
=)D
|o|
@@,
;)
:-bd
:-d
:p
:ng
:lv