Requisition #: 69413
Status: Part-Time without Benefits (Less than 20 Hours)
Business Unit: Community Care Services
Shift: Rotating
Department: HF Hlt Prod - Wyandotte
Weekends: Yes
Job Family: Administrative Clerical
Job Function: Admin Support (Non-clinical)
Campus/Job Location Henry Ford Wyandotte Hospital
Location (State/City): US-MI-Wyandotte
Overview
Our health system thrives on teamwork, and we know our employees achieve the greatest results when they are working together for a common goal - to provide care for our patients. If you enjoy working in a collaborative environment then we have a job for you!
Henry Ford Health System is one of the country's largest health care systems and a national leader in clinical care, research and education. Our system includes the 1,200-member Henry Ford Medical Group, six hospitals, Health Alliance Plan, 32 primary care centers and many other health-related entities throughout Southeast Michigan. Founded in 1915 by auto pioneer Henry Ford, we continue to be committed to improving the health and well-being of a diverse Michigan community. In 2009 alone, Henry Ford Health System provided more than $173 million in uncompensated care. Henry Ford also is a major economic driver in Michigan and employs more than 23,000. Our health system is led by CEO Nancy Schlichting.
Responsibilities
- Performs complete intake processes for third-party insurance and other various referral source orders for home medical equipment and supplies.
- Interacts with nurses, physicians, caregivers, and patients to obtain information needed to process patient specific orders
- Actively participates in hands-on product fittings and equipment demonstrations, retail sales, purchasing, inventory, stocking, merchandising, and fitting for items such as compression garments, orthopedic supports, and prosthetic appliances.
Qualifications
- High school diploma or G.E.D. completion required
- Previous DME or Home health industry experience and / or equivalent service preferred
- Computer skills required
- At least 6 months retail sales experience preferred
- At least 6 months of customer service experience preferred
- Must have professional and courteous telephone and interpersonal skills, and well developed oral and written communication skills
- Ability to learn and utilize basic listening, research, and problem-solving skills
- Ability to tolerate frequent changes in position (sitting,/standing/walking/bending) to accommodate product fitting and demonstration activities, as well as the ability to move and/or lift objects up to 50 pounds
- Ability to demonstrate a high degree of emotional maturity, poise, flexibility, and good judgment in responding to high volume of various customer interactions
- Ability to demonstrate a high degree of empathy, tact, and diplomacy in dealing with multiple types of customers with varying socio-economic background, attitudes, intellectual levels
- Must be able to learn to and/or operate basic office equipment including items such as calculators and cash register
Equal Employment Opportunity / Affirmative Action Employer
Henry Ford Health System is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, national origin, sex, sexual orientation, age, disability, religion, weight, height, marital status, familial status, veteran status or any other characteristic protected by law. CSR Bilingual ( Arabic/English)
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