Idaho Power Company is currently seeking Entry Customer Service Representatives (ECSR) at our customer service center located in Boise, Idaho. These are Temporary positions with a start date of May 18th, 2015 and an approximate end date of May, 2016. Idaho Power offers an upbeat and friendly work environment, where you are recognized for your hard work and effort.
The ECSR’s specialize in providing positive customer experiences, work in a high-performance team environment, respond to numerous customer related phone calls in our Customer Service Center, and are responsible for a number of customer-focused tasks, many of which are confidential in nature. These responsibilities include record-keeping tasks related to customer service, responding to customer movement requests, setting up new customers and accounts, customer inquiries and requests for account information, making collection arrangements, responding to outages, determining the most effective resolution to customer issues, maintaining customer accounts, and making outbound calls through the outbound dialer.
I MPORTANT DATES: The successful candidates will report to work no later than May 18th, 2015. The first round of interviews, which will last approximately 30 minutes, are scheduled for April 15 th -17th. The second round of interviews, which will last approximately 1 hour, are scheduled for April 22 nd -24 th . The successful candidates will be in training from May 18 th -June 12 th . These dates are mandatory. Candidates unavailable on these dates will not be considered.
Required Skills
Knowledge of:
Personal computer applications related to customer service system operation and requirements; standard office software including Excel, Word, and Outlook 2000; the preparation of repair and customer orders and initiating actions for providing and maintaining services to customers.
Skills in:
Customer service; interpersonal communication; basic math, accounting, 10-key, and typing; multi-tasking by listening, typing, and talking simultaneously.
Ability to:
Use good judgment in applying established guidelines to solve work problems; maintain composure and deal effectively with a diverse customer base in stressful situations; deal effectively with emotionally charged situations; understand and carry out moderately complex written and oral instructions; operate inbound or outbound phone system; provide monitoring and guidance to less experienced members of the team; deal effectively with customers and co-workers; practice a flexible approach in working with team members to develop a successful team; work on-call for emergency response; and sit at a desk for the majority of the work day.
Required Experience
MINIMUM REQUIREMENTS
Education:
High school diploma or GED.
Experience:
One year experience in customer service or 2 years in a service-oriented environment.
Prefer: 2 or more years of customer service related experience in a call-center or high-volume service environment; experience working with difficult or upset customers; experience handling confidential information.
Competencies
Communication, Customer Focus, Quality Orientation, Decision Making, Managing Work (includes Time Management), Applied Learning, Adaptability, and Building Strategic Working Relationships.
Additional Requirements
Traditional schedules will include an eight hour work day between the hours of 7:30am-6:30pm; however, these positions may require the ability to work varying shift schedules based on business and customer needs, and the ability to work non-traditional business hours. Successful candidate must demonstrate ability to appropriately handle confidential information, as well as be comfortable with sitting at a desk the majority of the work day.
Idaho Power is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to sex, race, age, disability, religion, national origin, color, sexual orientation, protected veteran status, or any other protected class.
If you have questions, or require assistance or accommodation to complete the online application, please contact us at:
Phone : 208-388-2965 or Email : jobs@idahopower.com
Competencies:
Communication, Customer Focus, Quality Orientation, Decision Making, Managing Work (includes Time Management), Applied Learning, Adaptability, Building Strategic Working Relationships
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