Guest Experience & Tours –
Ada, MI
Reporting to the Supervisor Guest Experience & Tours, this individual will work to deliver the best possible experience to guests who visit our Amway World Headquarters and the Amway Center in Orlando, Florida, by coordinating events and tours for Amway Business Owners (ABO’s), and other guests who visit our global campus. They will work with our Amway global affiliates and other organizations, to coordinate tours that provide a memorable experience, that reflect our high Amway brand standard. This individual with work with affiliate partners and other groups and organizations to create the experience, manage the event planning, and execute tour event. They will also work collaboratively with internal departments such as Facilities, Protection Services, Sales, Marketing, etc. who support the events, to create and execute details and plans.
The successful individual will leverage their proficiency to…
· Schedule and coordinate tours at our global campus and the Amway Center for a wide variety of guests
including setting the schedule, presenters, demonstrations, room reservation, facility needs, staffing, and any transportation and food management needs.
· Coordinate and serve as the communication liaison with corporate partners involved in the tour event: Meetings & Events, Protection Services, Facilities, Marketing, Research & Development, Manufacturing, etc.
· Offer creative ideas and solutions to provide a unique and quality guest experience
· Support contract tour team, coordinating schedules, uniforms, knowledge center, training and oversight of staff
· Act as a knowledgeable tour guide, providing key insights and inflection that provides a superior experience
· Assist with event messaging, and provide information flow to guests, managing expectations for the event
· Oversee all aspects of the tour event, coordinating with contractors, corporate staff, and hospitality partners to execute against event specific criteria
· Coordinate and provide ongoing training and education to tour partners, contract staff, etc. on the Amway story
· Coordinates gift shop operations, stock, clean, sort ticket, operate cash registers, and assists guests, as needed
The accomplished individual will possess…
· Minimum two years working with event planning and/or hospitality management
· Amway Business Owner exposures and/or and understanding of the Amway sales plan
· Strong PC proficiency, with the ability to manage complex scheduling, reporting, and detail management
· Strong understanding of quality service and superior guest experiences
· Ability to provide exceptional service while under great pressure
· Cultural sensitivity with interests in diverse cultures and backgrounds
· Superior attention to detail with strong organizational skills
· Demonstrated proficiency with computer systems and programs related to the industry
· A background in customer service and an attitude and willingness to serve others
The strong professional will have the following academic credentials….
· BS in Hospitality Management, Communications, Business or a related field
· CMP helpful
Amway’s exceptional benefits package includes: Medical, dental, prescription and vision insurance; 401(K) participation; Profit Sharing; Bonus Eligibility; Fitness Center; product discounts. Look into how Amway can transform your career! Visit our web site to apply: http://www.amway.com/en/about-amway/careers . Reference AutoReqID #7375 BR. EOE. For additional information, check us out at www.linkedIn.com/company/amway , www.facebook.com/AmwayTalent , and www.twitter.com/AmwayTalent .
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