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Looking for a job with great medical and retirement benefits?
D o you enjoy face to face customer contact?
Enjoy working Monday – Friday with the weekends off?
We have the job for you!!!
MOTOR VEHICLE CUSTOMER SERVICE ASSOCIATE
M VD/Customer Service
Work Location: 525 S 12th Street, Cottonwood AZ 86326.
This is a training classification with a possible promotion to the Motor Vehicle Customer Service Representative upon meeting the qualifications for the class, completion of appropriate MV technical training course and recommendation by the supervisor.
This position is open until ADOT needs are met and can be closed at any time.
POSITION SUMMARY: The Motor Vehicle Customer Service Associate learns to perform basic task in the areas of vehicle registration, inspection and title work, administers written, vision and road tests, issuance and renewal of vehicle driver licenses, and collect taxes. The work product consists of processing of licenses, registrations, titles, permits and vital records revenue recording and depositing daily; inquires satisfied and public informed. In addition, is responsible for the accuracy and timeliness of work products; security of cash receipts, accountable forms, applications and licenses; a variety of basic clerical duties.
WORK CONDITIONS: Continuous public contact, long period of standing or data imputing via computer terminal; working outdoors in various weather conditions administering road tests and/or vehicle inspections.
Knowledge, Skills, Abilities
Knowledge of:
*Public and customer relations and problem resolution techniques, practices and procedures.
*Practices and reporting procedures established for the work unit for control and security of equipment, facilities, cash, records maintenance and forms.
*Office procedures and practices including filing and records maintenance, business grammar, spelling, punctuation, and arithmetic.
Skills in:
*Customer service skills are a must in responding to staff and public with tact, diplomacy, and appropriate and timely information.
*Retrieving, analyzing and inputting data via computer terminal.
*Oral and written communication skills.
*Applying basic arithmetic computation.
*Properly applying laws, rules, regulations, policies and procedures to the work unit.
*Elicit factual information and draw valid conclusions.
Ability to:
*Operate IBM compatible PC linked to mainframe, digital driver equipment, vision screening equipment, printers, Q-test examiner console system for administration of written driver test.
*Record and deposit revenue.
*Accurately provide program information, rules, regulations, laws, policy and procedures, and all applicable Arizona Revised Statutes.
*Work well with the public
*Adapt to very stressful situations.
PREFERRED REQUIREMENTS : Two years of experience in a high-visibility public contact, customer service environment which included the operation of a computer terminal, information processing equipment, automated cashiering equipment and handling or collecting of monies.
PRE-EMPLOYMENT REQUIREMENTS
•This position requires possession of a valid Arizona Class D Driver License.
Candidates for this position must complete page 7 and sign the Driver Form on page 8 of the State of Arizona Application for Employment at the time of interview, which will allow ADOT to obtain the candidate’s motor vehicle record (MVR). The most recent 39-month period shown on the MVR will be reviewed in accordance with A.A.C. R2-10-207.12 (H) and (I). The review must show an acceptable driving record prior to any offer of employment being made by ADOT. Employment is contingent upon an acceptable MVR.
RETIREMENT: This position participates in the Arizona State Retirement System (ASRS)*.
*ASRS enrollment eligibility will become effective after 27 weeks of employment, if not already an ASRS member at the time of hire.
BENEFITS
The State of Arizona provides an excellent comprehensive benefits package including:
• Affordable medical, dental, life, and short-term disability insurance plans
• Top-ranked retirement and long-term disability plans
• Accrued vacation pay and sick days
• 10 paid holidays per year
• Deferred compensation plan
• Wellness plans
Please visit http://www.azdot.gov/Inside_ADOT/HR/Employment.asp to learn more about benefits given to ADOT employees.
ADOT supports a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of the Agency, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.
Arizona’s transportation system is critical for the movement of people and commerce. The investment Arizona taxpayers have made in our infrastructure demands innovative construction, skilled maintenance, careful planning, and attentiveness to advance and protect how it operates. Our transportation infrastructure drives Arizona’s economic success and affects the lives of every Arizona resident and visitor. The Arizona Department of Transportation (ADOT) is the state agency responsible for maintaining, expanding and supporting that infrastructure including highways, public transit, airports and ports of entry, as well as providing motor vehicle services throughout the state and publishing the award-winning Arizona Highways magazine.
To submit your resume click the “APPLY NOW” button below
Having trouble applying for this position? Email [email protected]
or call (602) 542-4700 for assistance.
NOTE: You must apply on line no later than the close date or first review date of the job announcement .You will not be able to apply after the close date/time because job posting are removed from the job board at that time, unless other wise specified.
All newly hired employees are subject to the E-Verify Employment Eligibility Verification Program.
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