CitySprint is the UK’s largest same day distribution Network. We work with a wide variety of clients from all sectors, delivering their best work, original ideas, valuable data, award winning designs, life saving organs, critical machinery, wonderful presents, and everything else in between. We offer a comprehensive range of courier and logistics services, available 24/7. Our UK network, of 37 wholly-owned service centres and 2500-plus couriers, handles over 5 million critical deliveries a year. We operate in all major UK conurbations, connection all types of businesses across Britain so we have local knowledge and customer service, backed by a national presence.
Benefits of working for CitySprint include 22 days holiday (rising to incrementally to 25 days after five years’ service), childcare vouchers, and the Ride2Work scheme. Subject to a qualifying period, employees are also eligible for season ticket loans and a medical cash plan. We place high value on the training, and make every effort to support our employee’s personal development.
We are looking to recruit an experienced Operations Assistant to join our busy team within our growing Out of Hours operation based in Hemel Hempstead.
As a member of the Out of Hours Team you will be providing support on a national level to our service centres throughout the UK. As a key member of a tight knit team, you will work in conjunction with other offices to ensure smooth handovers for each shift. You will be responsible for booking and monitoring jobs, liaising with clients and third parties to ensure that the highest standard of service is provided.
The hours of work are a mixture of evenings, weekends and nights and the role is on a set 4 week rolling shift pattern averaging 41 hours per week, so a flexible approach is vital.
The key responsibilities within this role include:
- Ensuring that every job is booked accurately, with all the relevant details taken from the customer.
- All bookings are collected and delivered within agreed timescales.
- Proactively monitoring all jobs from booking to completion.
- The customer is informed promptly of any delays or issues.
- Customer queries or problems are resolved promptly, and issues are escalated to the correct person where appropriate.
- Ensuring all Service Centres provide adequate resources to achieve service levels and commercial targets.
- Where adequate resource or information is not available, this is escalated to the relevant Service Centre Manager.
- Use the most efficient courier choice.
The keys skills required for the role are:
- Must be computer literate and comfortable learning new packages.
- Fast accurate keyboard skills and attention to detail in data entry
- Efficient, professional and customer focused telephone manner
- Effective communication skills
- Excellent punctuality and attendance
- Able to work within a fast paced and pressured environment without constant supervision
- Flexible
- Reliable
- Good team player
- Mature, Professional approach
- Very good appreciation of UK geography
- A highly organised and tenacious individual
If you wish to be considered for the above role, please send your CV and a comprehensive covering letter explaining how you meet the above criteria.
Whilst we will endeavor to contact you following your response, due to the high volume of applications this cannot always be possible. If you have not had notification within 7 days unfortunately your application has not been successful but we will keep your details on file for future opportunities.
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