Location Name: [[req_facility]]
Location Address: [[req_address]], Greenwood, IN, United States (US), [[postalcode]]
Education Level: High School Diploma/ GED Required
Relevant Experience Level: Entry Level (1-3 Years)
Drivers License Required: Yes
Shift: Rotating Shift
Days Needed: 1 – Sunday; 2 – Monday; 3 – Tuesday; 4 – Wednesday; 5 – Thursday; 6 – Friday; 7 – Saturday
Employee Group: Regular – Full Time
Employee Subgroup: Hourly Non-Exempt
Flat Rate ($):Overview:
Serves as a trainee for a specific duration to prepare for service as a Shift Leader; learns essential aspects of the Shift Leader job and demonstrates successful completion prior to being promoted; learns how to serve as leader and to oversee retail operations during a shift; and learns how to ensure store operates efficiently and in compliance with applicable Federal, State and local laws and Company policies; available to work a variety of shifts and/or days of the week; must have a valid Driver’s License in state of residence; must maintain automotive liability insurance during the course of employment and use personal vehicle to conduct area pricing surveys
Responsibilities:
Provides customer service leadership for designated shift and team of employees
Assists in training and coaching employees, helping ensure store positions are staffed to appropriately handle Customer Service needs
Oversees the Point of Sale when a customer completes a purchase
Fosters an environment focused on customer service and satisfaction
Helps to ensure that employees follow all Company policies and are in compliance with Federal, State and local laws
Works in tandem with Shift Leaders /Co-Manager to ensure leadership is available to customers and employees at all times
Provides needed assistance in all aspects of store and food operations and holds a key leadership role when the Store Manager, Co-Manager or Shift Leader is not on duty
Helps ensure that all required reports and paperwork, including but not limited to the Exceptional Customer Experience (ECE) worksheet, are completed in a timely fashion
Handles escalated customer concerns and emergencies in absence of the Store Manager. Seeks appropriate resolution for the situation while observing Company guidelines
Adheres to, and trains employees to follow proper money handling policies and procedures
Helps ensure all merchandising and marketing programs are executed properly
Assists in auditing inventory on a regular basis and helps manage on-hand quantities, adding back stock to displays as needed
Demonstrates a high value for Health, Environment, Safety and Security (HES) issues, initiatives and programs in both personal and organizational responsibilities
Integrates HES into day-to-day job performance. Maintains a safe environment for all customers and employees
Promotes and maintains a clean and organized store appearance inside and out
Orders products, verifies deliveries and posts accurate invoices as directed by store manager
Learns how to conduct area pricing surveys and reports the results
Learns how to conduct banking duties
Follows and complies with all health and sanitation procedures and adheres to safe work practices
Completes other duties, including special projects, as assigned by management Qualifications:
High School Diploma or equivalent
Retail experience preferred
Completion of required training program
Excellent communication skills and the ability to research and resolve issues
Good understanding of intra-department functions and store operations
Knowledge of all types of store transactions and related programs
Ability to work as a member of a team
Ability to perform repeated bending, standing, and reaching
Ability to occasionally lift up to 50 pounds
Exhibits strong leadership qualities and a desire to succeed
Serves as a mentor to employees by modeling appropriate workplace behavior
Understands, actively demonstrates and promotes the principles of the customer service initiatives
Creates excitement around Company initiatives in order to drive sales goals
Job Function: Speedway Shift Leader Trainee
Travel Expected: Up to 10%
About Speedway:
Speedway LLC, headquartered in Enon, Ohio, is the nation’s second largest company-owned and operated convenience store chain with approximately 2,700 stores located in 22 states. Speedway is a wholly owned subsidiary of Marathon Petroleum Corporation (NYSE: MPC). How does Speedway ensure that every one of our stores meets our customers’ fueling and convenience needs? According to Tony Kenney, our President “It wouldn’t be possible without a core dedication to serving people—people who simply want friendly, prompt service, a wide selection of products, and good value for their money.” Please visit www.Speedway.com for more information about or organization and our vision statement.
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