Essential Job Functions:
Serves as a customer service contact for the Department and/or Division; greets visitors, receives telephone calls, responds to customer inquiries and/or coordinates with appropriate staff or Department.
Plans, organizes, initiates and carries to completion various administrative duties, including preparation/distribution of correspondence, letters, memoranda, forms, reports, meeting agendas/minutes, etc.
Maintains filing systems as required.
Performs data entry of assigned work into appropriate computer systems/applications, including work orders, spreadsheets, databases, etc.
Coordinates and processes purchase orders and invoices for equipment and supplies.
Schedules meetings, maintains calendars; may coordinate special programs.
Assists with preparation of training and/or travel arrangements.
Performs other required day-to day operational procedures as directed.
Assists with special projects as assigned.
EMERGENCY RESPONSE STATEMENT
Every City employee has emergency response responsibilities, though not every position will require routine assignments during an emergency event. All employees are subject to recall around the clock for emergency response operations, which may require irregular work hours, work at locations other than the normal work location, and may include duties other than those specified in the employee’s official job description. Assignments in support of emergency operations may be extensive in nature, with little advance notice, and may require employees to relocate to emergency sites with physically and operationally challenging conditions.
(These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other related duties as assigned, including City-directed work assignments in the event of a declared emergency.)
Knowledge/Skills/Abilities:
Excellent customer service skills, including ability to communicate effectively, both in person and in writing.
Knowledge of administrative principles and practices.
Ability to use computer software (Word, Excel, PowerPoint, etc.) and enter data accurately from a wide variety of source documents.
Ability to compose and prepare correspondence and memoranda.
Ability to maintain financial and/or statistical records, if required, and to prepare periodic reports from such records.
Ability to plan, organize and use mature judgment in evaluating situations and making decisions in accordance with established policy.
Ability to establish and maintain effective working relationships with employees and the general public.
Education, Experience, Licenses and Certifications:
Graduation from an accredited high school or possess an acceptable equivalency diploma. Three (3) years diversified office experience, use of Microsoft Office preferred; one (1) year experience in customer service and public contact work.
Possession of or ability to obtain a valid Florida driver’s license by date of hire.
(A comparable amount of training, education and/or experience may be substituted for the above qualifications.)
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