The Veterans Service Representative (VSR) explains benefit programs and entitlement criteria, conducts interviews, identifies issues, gathers relevant evidence, adjudicates claims, and inputs data necessary to generate the award and notification letter to the veteran describing the decision and the reason for it. As a VSR you will:
•Serve as a primary contact for the veteran and his/her representative or advocate and the decision-maker for compensation or pension claims.
•Explain the full range of VA benefits and all related programs.
•Make determinations as to eligibility for the type of benefit sought and fully analyzes, develops, and requests required evidence for certain claims requiring a rating decision.
•Decide the necessity for and type of examinations, reexamination or opinions to determine the existence of or to evaluate disabilities resulting from diseases or injuries.
•Develop comprehensive requests for these examinations/opinions to ensure appropriate evidence is received from which to adjudicate the claim.
•Prepare correspondence to members of Congress and special interest groups on case assignments and other “controlled” correspondence.
•Rotate through the Cross-Functional, Intake Processing Center, Direct Contact, Appeals, and Quality Review teams to gain experience in all aspects of the Transformation Initiative.
•Utilize various electronic data processing (EDP) systems for inputting data related to claims adjudication, processing, monitoring, and correspondence preparation.
•Act as an advocate for veterans and their beneficiaries in their dealings with other VA elements and organizations that affect their claims.
Work Schedule : Regular office hours
Position Description Title/PD#: Veterans Service RepresentativeGS-0996-07/07 full performance level 10 PD 37300A
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.
Time-in-grade : Applicants who are/were current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-07 position you must have served 52 weeks at the GS-05 level.
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