* Research, respond, and resolve all customer inquiries, complaints, and compliments in a timely and thorough manner providing well written and accurate responses.
* Educate customers on company policies related to their specific travel needs.
Competencies
Written Communication
* Deep capability in written and verbal communication, crafting messaging and expressing intent powerfully and simply
.
Microsoft office
* Basic skills in excel, word, and PowerPoint.
Department of Transportation Regulations
* Basic knowledge of Department of Transportation rules and regulations.
Company policies and procedures
* Knowledge of company systems, applications, policies and procedures.
Accountability: Exercises controls to ensure the applicability of the organization’s policies and procedures. Takes responsibility for work services and results. Monitors feedback and takes corrective action when necessary. Encourages others to take ownership of services and results.
Customer Focused: Dedicated to meeting customers’ expectations and needs without adding costs and complexity to the company. Help customers self-serve with our FAQ’s to reduce future costs to Spirit. Obtains first-hand customer information and uses it to improve policies and procedures.
Decision Making: Acts decisively on own authority when timely action is needed, even in uncertain situations. Makes difficult or controversial decisions when necessary. Exercises good judgment by making sound and well-informed decisions.
Problem Solving: Recognizes and defines problems and issues. Gathers relevant data to analyze problems and issues. Develops alternative solutions and plans to solve problems. Uses qualitative and quantitative data and analytical tools in problem solving.
Requirements
* Must be able to be seated for long periods of time.
* Minimum typing 40 words per minute.
* Ability to work under pressure reaching fluctuating goals based on amount of incoming feedback.
* Associates Degree required; Bachelors Degree preferred.
EmoticonEmoticon