To prepare you for these responsibilities, we will provide extensive training, lasting approximately 12 weeks. During this time you will learn about the SCE&G and PSNC businesses through guided, interactive classroom training that will include testing at certain intervals to monitor your progress and real world examples to apply what you’ve learned. After the training process is complete, you will be assigned your permanent shift based on your individual preference, shift availability, and overall performance during training.
Qualifications
- Ability to comprehend and speak English fluently.
- A high school diploma accredited by an organization that is recognized by the Council for Higher Education Accreditation or one of the entities recognized by the U.S. Dept. of Education or GED.
- A minimum of 2 years experience in a resolution-driven customer service environment.
- Ability to attend 12 weeks of classroom training during core day shift work hours prior to being assigned to a shift.
- Proficiency to navigate quickly and accurately in a Microsoft Windows computer system.
- Outstanding communication skills to interact effectively and efficiently with customers and team members. We are seeking applicants with strong verbal and written communication ability.
- Excellent listening skills and the ability to demonstrate empathy to help our customers.
- Basic math, general accounting and analytical skills.
- The ability to multi-task to resolve concerns quickly and accurately.
- The ability to work second shift, which may include one weekend day.
- Availability to serve on-call, typically 2-3 scheduled times per year and during times of severe weather events.
- The flexibility to work additional hours as necessary in emergency situations.
Pay,Benefits, & Work Schedule
This is a second shift position, which may include one weekend day. Starting rate of $15.66 per hour with eligibility for performance-based increases every 6 months for the first 2 years of employment. An additional $1.00 per hour shift differential will be paid for eligible shifts (shifts with majority hours falling after 2pm).
Equal Employment Opportunity
SCANA and its subsidiaries are equal opportunity, affirmative action employers. Our jobs are open to all our applicants regardless of race, color, sex, gender, sexual orientation, age, religion, national origin, marital status, pregnancy, disability, military status, or any other basis prohibited by federal, state, or local law.
Application Deadline
Please submit your online application and include your resume on or before Sunday, February 21, 2016.
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