ELIGIBILITY WORKER I job - County of Contra Costa, California - Contra Costa County, CA

The Employment and Human Services Department is recruiting for Eligibility Worker I with the anticipation of filling multiple vacancies within the department. Individuals appointed to these positions may be assigned to any of the department offices which are located in Richmond, Pleasant Hill, Hercules, and Antioch. Eligibility Workers learn a variety of State and Federal programs and receive training to work effectively with program participants. Eligibility Workers provide information, assistance, and careful review of the necessary documents to establish participant records using computer and manual systems. They also participate in the overall goal to assist participants and support them in ultimately becoming self-sufficient.

Eligibility Worker I is a flexibly-staffed classification and may advance after a satisfactory probation period to: Eligibility Worker II ($3,211 – $3,903).

Selected candidates are required to complete approximately eleven (11) weeks of intensive classroom style training.
After successful completion of classroom training, individuals will be assigned to any of the department offices located in Richmond, Pleasant Hill, Hercules, and Antioch. Classroom instruction will include: Interviewing Techniques; Understanding computer applications; Programs: CalWORKs, Medi-Cal, General Assistance, Foster Care and Food Stamps; Residency/Citizenship; Budgeting; Civil Rights and Phone Etiquette.
The department has a strong interest and need to fill some bilingual Eligibility Worker I positions. Qualified persons who speak Spanish, Laotian, Vietnamese or other languages are encouraged to apply. A monthly salary bilingual pay differential is paid to employees in assignments requiring bilingual proficiency.

The employment list established by this recruitment may remain in effect for six (6) months.

Typical Tasks:

• Conducts interviews with applicants or recipients of public assistance and medical care programs to assist them in the completion of prescribed application and declaration forms
  
  


• Conducts interviews in department offices and may conduct interviews in private homes, hospitals, nursing homes or clinics
  
  


• Elicits pertinent information concerning such items as income and other resources and financial obligations from applicants and recipients and collects verifications as needed
  
  


• Provides information to applicants and recipients regarding documents or official records necessary to establish or maintain eligibility
  
  


• Obtains required signatures for various documents as needed
  
  


• Reviews applications and declarations for completeness and consistency
  
  


• Obtains information relative to applicants or recipients from banks, insurance companies, legal authorities, County Recorder’s Office and other agencies
  
  


• Receives training and experience in the evaluation of eligibility factors in specific cases against established criteria
  
  


• Receives training and experience in determination of eligibility
  
  


• Maintains client records manually and through computerized/on-line systems including information relative to budget changes, change in address, changes in status and similar types of entries
  
  


• Conducts eligibility redetermination by reviewing eligibility factors to determine propriety of continuation, modification or termination of public assistance
  
  


• Answers correspondence which requests information or assistance
  

Minimum Qualifications:

License Required:
Candidates must possess throughout the duration of employment a valid California Motor Vehicle Operator’s License. Out of State valid Motor Vehicle Operator’s License will be accepted during the application process.

Education:
Possession of a high school diploma or G.E.D. equivalency or a high school proficiency certificate.

Experience:
Either: One (1) year of full-time (or the equivalent of full-time) office support experience which has included substantial public contact or one (1) year of full-time (or the equivalent of full-time) experience with responsibility for processing documents relating to: loans, financial assistance, unemployment, veterans benefits, insurance benefits, health benefits and/or social services programs.

Substitution:
Completion of 60 semester or 90 quarter units from an accredited college or university may be substituted for a maximum of six (6) months of the required experience in above options.

PLEASE NOTE: ALL CANDIDATES SHOULD CAREFULLY REVIEW THE DETAILED JOB DESCRIPTION FOR THIS POSITION AND APPLY ONLY IF THEY CLEARLY MEET THE MINIMUM QUALIFICATIONS STATED ABOVE.
All applicants who are using the “Substitution for Six (6) Months of Experience” option must submit an official or unofficial transcript of grades verifying completion of all required units. Applicants who have attended a foreign or non-U.S. accredited university or college must provide proof of education evaluation completed by an educational evaluation service affiliated with the National Association of Credentials Evaluation Services (NACES) with transcripts.

A completed Supplemental Questionnaire is required

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