Job Title: Passenger Service Agent
Location: ALT- Hartsfield-Jackson Atlanta International Airport
Department: Operations
Reports To: Supervisor, Operations
FLSA Status: Non-Exempt
Summary: As the primary provider of all types of customer services above and below the wing agents are at the forefront of ensuring our guests have a first-class experience from beginning to end.
Essential Duties and Responsibilities:
- Checking in & ticketing passengers for flights at the ticket counter and gates; * Verifying passenger documentation;
- Assigning seats and providing gate information;
- Checking baggage as well as collect applicable fees;
- Hosting self-service kiosks;
- Operate motorized equipment.
- Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.
- Adhere to uniform guidelines and codes of conduct.
- Work in a team environment
Qualifications:
- Must be 18 years of age;
- Must have a High school diploma, GED or six months’ work experience as Passenger Service Agent;
- Ability to proficiently read, write and speak English;
- Excellent communication skills;
- Able to remain calm and efficient under pressure;
- Must have current driver’s license with no violations over the past 5 years
- Competent in handling difficult situations;
- Ability to safely lift up to 70 pounds;
- Advanced computer skills;
- Must pass all pre-employment testing to include drug testing and a physical;
- Must be able to obtain and maintain all required Airports and Custom badges/seals;
- Must be able and flexible to work variables shifts including overtime, weekends and holidays;
- Work is done partially outdoors. Must be comfortable working in all weather conditions.
Close Date: 8/28/2015
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