**Phillips 66 & YOU- Together we can fuel the future**
**Description**
The **Help Desk Agent** will provide professional and courteous Customer Service to Phillips66 Marketers and Dealers in regards to their Network connectivity and credit card acceptance, Fuel Allocations and Supply Management, and Extranet usage Support. The Level 1 Help Desk Agent position requires 24/7 availability, and the ability to provide customers with timely, accurate, & efficient technical support.
**Responsibilities may include** :
+ Responding to customer inquiries over the phone, online networks, and via email
+ Troubleshooting and resolving problems with credit card processing – VSAT, Broadband
+ Troubleshooting and resolving problems with Point-Of-Sale hardware and software.
+ Facilitating customer supply requests based on guidelines developed by Demand Management
+ Supporting consumers and Marketer/Dealer through retrieval requests and chargeback inquiries in Credit Card Settlement System
+ Supporting Marketer/Dealer inquiries concerning batch vefirication, transfer verification & balancing issues
+ Troubleshooting balancing inquiries regarding uncaptured sales, refund reversals, out-fo-balance batches and gift card balancing issues
+ Maintaining technical proficiency in all software, hardware and web-based software and platforms assigned and applicable to their role
**Qualifications**
**Basic/Required** :
+ Legally authorized to work in the job posting country
+ HS Diploma or GED equivalent
+ Willing and able to be available for any current shift, including overnight (8pm to 8am), evenings, week ends, and Holidays
**Preferred** :
+ Marketing business insight
+ Familiarity with EPOS equipment
+ Information Systems Help Desk / Support Experience
+ Knowledge of communication devices/methods such as Broadband, VSAT, and DSL
+ Access to and knowledge of downstream systems which interface with the Credit Card System
+ Excellent interpersonal & communication skills required
+ Intermediate knowledge of all Microsoft Office software applications
+ Ability to learn other software and web-based applications per the requirements of this role
+ Ability to define problems, collect data, establish facts, and draw valid conclusions
+ Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and computer products
+ Ability to write professional reports, business correspondence & procedure manuals
+ Ability to effectively present detailed information & respond to questions from groups of managers, clients, customers, and the general public
**Competencies**
At Phillips 66, while “what” we do may be very different from person to person, there’s a “how” that connects all of us. It is how we work, how we collaborate and how we succeed together. It’s this shared “how” that our competency framework describes in detail. We call it the Keys to Success because it can unlock the potential within us all.
Keys to Success
+ Contr: Adaptability—Adapt And Learn From Experience
+ Contr: Building Collaborative Relationships—Foster Relationships
+ Contr: Judgment—Demonstrate Sound Judgment
+ Contr: Results Orientation—Optimize Work Performance
**Company Overview**
Phillips 66 is a diversified energy manufacturing and logistics company. With a portfolio of Midstream, Chemicals, Refining, and Marketing and Specialties businesses, the company processes, transports, stores and markets fuels and products globally. Phillips 66 Partners, the company’s master limited partnership, is an integral asset in the portfolio. Headquartered in Houston, the company has 14,000 employees committed to safety and operating excellence. Phillips 66 had $49 billion of assets as of March 31, 2015. For more information, visit www.phillips66.com or follow us on Twitter @Phillips66Co.
**To be considered**
In order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date of **August 5, 2015** .
Candidates for regular U.S. positions must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a)(1). Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
**Phillips 66 is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities**
**Requsition ID: ** 11345
**Department: ** US Marketing
**Location: ** United States – Oklahoma – Bartlesville
**Job Field: ** Operations
EmoticonEmoticon