Scheduling Representative System Call Center Day Full time job - WakeMed - Raleigh, NC

Minimum Salary: $13.64 Maximum Salary : $21.82 About WakeMed Serving the community since 1961, WakeMed Health & Hospitals is a nationally recognized, private, not-for-profit health care organization founded and based in Raleigh, N.C. The largest health system in Wake County, WakeMed exists to improve the health and well-being of our community by providing outstanding, compassionate, patient- and family-centered care to all. The 896-bed system comprises a network of facilities throughout the Triangle area, delivering health and wellness services that bring added value to the communities we serve. WakeMed is a leader in cardiac and vascular care, women’s and children’s services, emergency medicine and trauma care, physical rehabilitation, orthopedics and neurosciences. Specialty facilities include the WakeMed Heart Center, Children’s Hospital, Women’s Pavilion and Birthplace, Rehabilitation Hospital, Adult and Children’s Emergency Departments and a Level 1 Trauma Center. WakeMed’s team of more than 8,200 employees, 1,500 volunteers, 1,200 affiliated physicians, and the more than 255 physicians employed by WakeMed Physician Practices use the most advanced technologies along with the best minds and the biggest hearts to ensure the finest quality in health care and community health. For more information, visit www.wakemed.org. Position Information The Scheduling Representative is the primary WakeMed contact for scheduling outpatient services provided across the hospital system within a call center environment. Responsibilities consist of answering calls from an incoming call queue in order to schedule new appointments or reschedule previously scheduled appointments as needed; and managing incoming faxed or electronically sent physician orders. The Scheduling Representative’s customer base consist of patients, physicians and their office staff, as well as internal departmental staff. Experience Requirements : Typing 35 – 40 wpm, basic computer skills with at least two (2) years of data entry and ability to use multiple applications, at least five (5) or more years experience providing service to a diverse customer base with a high level of customer contact, and at least one (1) year experience in a healthcare setting including hospital, outpatient facility or physician office required. Typing 40 wpm, intermediate computer skills including experience with Microsoft Office applications, five (5) or more years experience providing service to a diverse customer base with a high level of customer contact within a healthcare setting, knowledge of insurance verification and authorization processes, ability to schedule appointments within SCI – Schedule Maximizer, GE Centricity, or Epic-Cadence at least two (2) years scheduling exams and tests for Imaging Services and/or Rehab Services, and medical terminology preferred. Education Required : High School Graduate required. Associates Degree preferred. Licensure/Certification Requirements : None Hours of Work : Monday – Friday 8am – 4:30pm Weekend Requirements : No Weekends Call Requirements : No Call

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If you wake up in a hospital in Wake County, North Carolina, you may be at one of WakeMed health system’s facilities. WakeMed is a…

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