This position is an Customer Care/ Inside Sales Representative position within the Customer Care Center. The primary focus is to service our business clients beverage needs through sales and market opportunities. A successful Consultant develops a partnership with our internal and external customers to help maintain and grow the competitive position of CCBCC.
Key Accountabilities:
- Follow processes.
- Use Professional/Pleasant tone.
- Provides quality customer service.
- Demonstrates active listening and clear communication.
- Sell based on customer needs and promotional opportunities.
- Develop relationships with branch staff and technical service staff.
- Communication of Sales Goals/Results as reported by Margin Mind.
- Manage special projects as assigned by CCC Managers and Director.
- Achieve On-Premise business objectives – provide specific communication on customer opportunities and potential exposures.
Qualifications:
- Solid analytical and problem solving skills.
- Strong organizational & planning skills are required.
- Must be customer centric with ability to anticipate needs.
- Ability to demonstrate selling and customer service skills.
- Excellent prioritizing & decision-making skills are required.
- Proficiency with MS Word, Outlook, Excel, Power Point, Etc.
- Prior experience as an Inside Sales Representative is a plus.
- Ability to document, organize and summarize data in complete detail.
- Must have excellent interpersonal, verbal, and written communication skills.
- Ability to learn internal CRM tools such as Telescope; Margin Minder, and CCBCC’s TelSell process.
- Past job performance must reflect dependability, initiative, professional demeanor, and the ability to exercise sound judgment.
Customer Care Center Hours of Operation: Monday through Saturday, 8:00 a.m. to 8:00 p.m., Sunday 9:00 a.m. to 6:00 p.m.
Will work a 40 hour work-week. M ust be available for the hours the Customer Care Center is open. Schedule will be determined after successfully completing training.
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