• Operate automatic call distribution (ACD) telephone set and PC running Windows-based applications, to accurately receive record and respond to Members’ requests.
• Accurately enter information, comments and complaints regarding Members’ Roadside Assistance needs, including any special service considerations, in the D/3000 PC application or similar system. Forward complaint information to Member Relations for follow-up. .
• Assist Members, utilizing AAA maps and/or a PC based map program, to determine their breakdown location or tow destination, and to provide trip routing/mileage information during non-office hours. Process credit card and member billing transaction via PC based “ChargERS” application and D3000 or similar system .
Minimum Qualifications:
• High School Diploma.
• Two (2) years customer service experience.
• Working knowledge of personal computer, internet and competent keyboarding skills to accurately and efficiently complete daily work assignments and trouble shoot own equipment.
• Ability to work overtime and/or holidays as necessitated by business and/or weather conditions. Successful completion of the Roadside Assistance Contact Center (RACC) Training Assessment, and any other classes and/or certifications as deemed appropriate.
To the qualified candidate, we offer:
• A competitive salary of $8.38 to $8.38/hour, depending on experience.
• Opportunity for per call incentives.
• Comprehensive benefit package including Paid Time Off during the first year, 401(k) plan with a company match, and Tuition Reimbursement to highlight a few of the offerings.
• Opportunity to work from home part time, will include at least one weekend day.
If you have the qualities and skills described, apply today to become a part of our growing team!
To learn more about our company and the position, please visit www.AAA.com/Careers .
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