Front Desk Appointment Coordinator - West Virginia Eye Consultants - Charleston, WV


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Employee shall at all times be able and willing to perform the following duties:


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Make sure all patients are greeted promptly and cheerfully and their needs taken care of in an efficient professional manner


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Answer incoming phone calls and direct calls as needed or take clear concise written messages.


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Schedule patient appointments


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Maintain front desk work space in a neat manner


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Call and remind patients of their appointments as requested


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Reschedule patient appointments as needed


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Send out patient no-show cards


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Ensure that front desk is stocked with necessary forms and brochures and inform Patient Service Coordinator if the supply is low.


SPECIFIC DUTIES :
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Employee shall be willing to perform any of the following duties as assigned by Patient Services Coordinator or Doctors, as training permits:


Patient Check-In :
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Copy insurance and identification cards


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Have new patients complete patient information forms


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Update and correct any changes in patient’s information


Patient Check-Out :
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Make follow up appointments


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Collect fees/co-payments (operate credit card machine)


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Ensure that encounter form has ICD-9 and CPT codes completed


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Enter daily charges on inpatients and post checks


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Note : Employee must also be willing to assist their front desk co-workers on a moment to moment basis in the areas of patient check-in and patient check-out and if their own particular duties are at a slow pace and there is a need for assistance.


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Perform any other duties as assigned by Patient Services Coordinator or Doctors, as training permits


Job Type: Full-time


Salary: $26,000.00 /year


Required experience:


  • Front Desk / Customer Service: 1 year

Required education:


  • High school or equivalent


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