Functional Expertise:
- Individual must have a basic knowledge of the process and guidelines for requesting locates through the Joint Utility Locating Information for Excavators (JULIE) system.
- This position is responsible for entry of paperwork into SS9 for work completed by contractor crews. This work can include; replacement orders, new service orders, meter installs and meter exchanges.
- Perform entry through SS9, CC&B and Legacy of work performed by company crews when the mobile application system is not available.
Business Acumen:
- Prioritize work load based on criticality of entry. JULIE locate requests must be done daily and contractor paperwork needs to be entered in a timely manner to avoid impacting the customer’s bill.
- Efficiency and Voice of the Customer
- Accuracy
Engagement:
- Position requires daily communication with internal Schedulers, Dispatchers and field personnel to clarify information prior to making a JULIE request.
- Clerk handles incoming calls from external customers such as: locators and excavators.
Driving Results:
- Daily JULIE report must be completed daily so that the dig date coincides with the date the work is scheduled to be done.
- Quality and accuracy is essential to ensure systems are updated correctly.
This position is covered by a labor agreement. The starting salary on this position is $15.97 per hour.
Qualifications:
E ducation, Certifications/Licenses:
Required:
- High School Diploma /equivalent or higher
Related Work Experience:
Required:
- 25 words per minute typing skills
Preferred:
- Contact Center experience
- Applicant may possess a combination of equivalent education and work experience.
Specific Skills & Knowledge:
Required:
- Good Communication Skills
Preferred:
- Knowledge and experience with the following business systems:
- CC&B
- Legacy
- JTSS
- SS9
- MS Office Suite
Working Conditions/Physical Requirements:
Equal Opportunity Employer: All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, disability, veteran status, or other protected classification.
Company Information:
About Nicor Gas
Nicor Gas, a wholly owned subsidiary of AGL Resources (NYSE: GAS), is a natural gas distribution company that serves more than 2.1 million customers in a service territory that encompasses most of the northern third of Illinois, excluding the city of Chicago. For more information, visit www.nicorgas.com .
Overview:
About AGL Resources
AGL Resources (NYSE: GAS) is an Atlanta-based energy services holding company with operations in natural gas distribution, retail operations, wholesale services and midstream operations. AGL Resources serves approximately 4.5 million utility customers through its regulated distribution subsidiaries in seven states. The company also serves approximately 630,000 retail energy customers and approximately 1.2 million customer service contracts through its SouthStar Energy Services joint venture and Pivotal Home Solutions, which market natural gas and related home services. Other non-utility businesses include asset management for natural gas wholesale customers through Sequent Energy Management and ownership and operation of natural gas storage facilities. AGL Resources is a Fortune 500 company a member of the S&P 500 Index. For more information, visit www.aglresources.com .
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