Job Description Summary :
- Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay.
- Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them.
- Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests.They work closely with all hotel departments especially our Housekeeping and Maintenance teams.
Responsibilities :
- Process guest check-ins and check-outs according to Choice Hotels standards and Standard Operating Procedures.
- Empathetically listen to guest inquiries and provide appropriate responses. Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
- Block rooms in the computer and follow through on designated requirements.
- Pre-register designated guests and prepare key packets.
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
- Maintain confidentiality of all guests and hotel information.
- Employ attention to detail in order to ensure security of guest room access.
- Understand and execute all hotel accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
- Maintain guest history files on all guests.
- Accommodate room changes expediently.
- Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation.
- Follow up to ensure completion and guest satisfactionIssue safe deposit boxes to guests and ensure security of key.
- Monitor, send and distribute guest faxes.
- Generate, print and distribute daily and weekly reports.
- Resolve discrepancies on the room status report with Housekeeping.
- Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
Job Requirements :
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
- Ability to accurately and efficiently input information into computer systems.
- Ability to work cohesively with co-workers both within and outside of your department.
- Ability to compute accurate mathematical calculations
- Ability to think clearly, quickly and make concise decisions
- Ability to prioritize, organize and follow up
- Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
- Previous customer service experience
- Previous hotel front desk experience is strongly preferred
- Previous cashiering experience is preferred
- Fluency in a foreign language is preferred
- Previous guest relations training is preferred Job Type Part-time Job Classification Hourly Category Front Office Operations
Job Type: Part-time
Local candidates only:
Required experience:
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Please review all application instructions before applying to Comfort Suites Tallahassee.
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