Be you and by being natural, professional and personable in the way you are with people
Get ready by taking notice and using your knowledge so that you are prepared for everything
Show you care by being thoughtful in the way you welcome and connect with guest
Take action by showing initiative, taking ownership and going the extra mile
Responsibilities for Front Desk Agent
- Check billing instruction and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
- Make and change guest reservations
- Handle all guest service inquiries
- Knowledgeable about PBX procedures and serve as a central communications point during emergency/crisis situation; develop and maintain relationships with local fire, police and emergency personnel
- Perform other duties as assigned. May also serve as manager on duty
Work Conditions / Requirements
- Upsell rooms when possible
- Work well with all department
- Be on time for all shifts
- Never say guest room number out loud
- Able to work on own without supervision ( multi task)
- Being courteous and helpful with guest
- Count your cash bank at beginning and end of shift
- Deliver a guest experience that is unique and brings the brand to life
Required education:
- High school or equivalent
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