Brooklyn Public Library is seeking a part-time Passport Acceptance Agent to work in the Passport Office. These offices are designated by the State Department to accept and pre-process passport applications. Agents are responsible for the review and intake of documents, forms and identification related to completing passport applications. The successful applicant for this position is required to complete and pass a certification course issued by the State Department. They also must re-certify annually.
Duties & Responsibilities:
- Review and process passport applications
- Review proof of identity & proof of US Citizenship
- Verify all the forms are complete with accurate information
- Operate camera equipment for photo services
- Ensure compliance with Department of State regulations
- Answer questions associated with the passport application process (in person and via the telephone)
- Other duties as assigned
Skills & Qualifications:
- High School Diploma or equivalent and at least 1 year of complex administrative work
- Demonstrated customer service experience; enjoys working with the public
- Demonstrated organizational skills and professional demeanor
- Demonstrated experience working with diverse populations, including effectively dealing with difficult individuals and situations a plus
- Excellent attention to detail and the ability to multi-task in a fast paced environment
- Excellent interpersonal and communication skills
- Ability to work in a team environment
- Previous passport experience a plus
- Fluency in another language a plus
In addition to the requirements listed above, applicants for this position must also meet the requirements outlined by the State Department:
- At least 18 years old,
- A U.S. citizen or U.S. national,
- Approved by the Department of State,
- Not presently on parole or probation related to any Federal, State or local convictions
- Not presently under indictment for a Federal, State, or local felony, or a misdemeanor related to breach of trust or moral turpitude,
- Fee of any Federal, State, or local felony convictions,
- Free of any Federal, State, or local misdemeanor convictions related to breach of trust or moral turpitude (i.e., embezzlement, document fraud, drug offense, or dishonesty carrying out a responsibility involving public trust)
- Uphold legal responsibilities as an Acceptance Agent, i.e., verifying that the passport applicant who personally appears and the identification and citizenship evidence presented are one-in-the-same; that the applicant took the oath and signed the application.
- Not participate in any relationship with another source nor delivering another service that could be perceived as a conflict-of-interest.
All interested and qualified applicants should submit their resumes to: Brooklyn Public Library, Staffing and Recruitment, 10 Grand Army Plaza, Brooklyn, NY 11238 or email: job2184@bklynlibrary.org .
Brooklyn Public Library is an Equal Opportunity Employer.
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