largest and most respected health care management companies,
operating through its subsidiaries acute care hospitals, behavioral
health facilities and ambulatory centers nationwide. Founded in 1978,
UHS subsidiaries now have more than 65,000 employees. The UHS
business strategy is to build or purchase health care properties in
rapidly growing markets and create a strong franchise based on
exceptional service and effective cost control. Our success comes
from a responsive management style and a service philosophy based on
integrity, competence and compassion.
Since 1983, Brynn Marr Hospital has specialized in quality
behavioral health services for children, adolescents, adults and
senior adults through a comprehensive, integrated system of inpatient
treatment and residential programs. Our purpose is to offer caring,
effective behavioral health services for children, adolescents,
adults and senior adults throughout North Carolina who suffer from
mental illness, chemical dependency or developmental disability.
This is a part time position (typically 16 – 24 hours per
week). Scheduled shifts/hours will vary weekly
and include days, evenings, weekends, and holidays between the
hours of 8am and 8pm. Receptionists operating hours are 8am –
8pm Sunday through Saturday.
Position Summary
The receptionist is the first
line of contact for employees, patients, visitors, and guests by
greeting in person and by telephone. The receptionist facilitates the
work of hospital staff by facilitating the flow of information and
accomplishment of the organization’s objectives. Provides
clerical support to various staff members as needed.
ESSENTIAL FUNCTIONS:
• Greets and announces all
visitors in a polite and professional manner.
• Answers
facility telephone calls promptly and responds professionally to
needs of the caller.
• Directs all calls and/or messages
to the appropriate person and/or unit in a timely manner.
• Directs visitor and patient flow in the lobby/visitor area.
• Assists in inventorying patient belongings and
valuables.
• Notifies units as needed for admissions,
discharges, passes, etc.
• Assists with tasks/clerical
support for other departments as requested.
• Works with
housekeeping department to ensure that the front entrance and lobby
floor is free from mud, debris, residue from inclement weather, and
other factors that may cause Slips, Trips and Falls (STFs).
• May encourage employees and visitors to use umbrella covers
(provided at the front entrance) during inclement weather.
• Reports all potential HIPAA violations to supervisor.
• Ensures the orderliness and overall organization of the
reception are and lobby throughout the workday.
•
Maintains the working order of unit machines (fax/copier/phones) with
the assistance of appropriate staff.
• Maintains visitor
sign in log, collection of signatures, provides visitor badges and
recording of entrance and exit times.
• Signs out keys for
employees / vendors and logs appropriately.
•
Communicates, cooperates and performs related duties with other
members of staff in a courteous and efficient manner to achieve
overall facility goals and objectives.
• Updates the
Receptions Department handbook and other department policies as
directed and approved by department director.
• Updates
departmental forms as directed.
• Assists in training of
new staff members.
• Provides feedback to department
director on co-worker performance, department issues/concerns,
improvement suggestions and other relevant matters.
•
Disseminates information to department via memos, communication log,
meetings, etc.
• Models Service Excellence standards in
accordance with department’s annual Service Excellence goals.
• Other duties as assigned by management.
Requirements
Minimum Qualifications
1. Education: High School
Graduate or Equivalent
2. Experience: One (1) year
secretarial/administrative assistant experience preferred; one (1)
year experience in healthcare field preferred.
3.
License/Certification: N/A
4. Physical Requirements: Position
requires extensive sitting, typing, and medium bending and pulling
motion, with minimal walking and/or standing.
COMPETENCIES
• Ability to provide consistently
well-organized approach to all activities.
• Ability to
work with others.
• Able to appropriately screen and
forward phone calls.
• Excellent written and verbal
communication skills.
• Able to manage and prioritize
multiple job functions and projects simultaneously.
•
Ability to utilize confidentiality and tact in the disposition of
patient and staff issues
• Ability to copy, fax and email.
• Knowledge of HIPAA requirements.
• Able to
operate telephone switchboard.
• Knowledge of operation of
cameras and monitors.
• Able to operate electronic doors
in lobby areas.
• Able to utilize handheld radios and
perform radio checks.
• Knowledge and understanding
regarding hospital’s Fire Alarm System including
receptionist’s responsibilities.
• Knowledge and
understanding regarding “Dr. Staff Ward” Alarm system and
use of panic buttons.
• Ability to utilize intercom/paging
system.
• Knowledge of patient census for department need
and patient identifiers.
• Demonstrates verbal
understanding of our patient I.D. code to protect patient information
and confidentiality.
• Ability to notify relative
departments for deliveries and message receiving.
•
Knowledge of supply order process for reception needs.
•
Ability to process meal tickets for staff and accountability for
balancing and refunding of cash.
• Knowledge of handling
medical record request forms.
• Knowledge of hospital
vehicle log for check-in/out use.
• Knowledge of taxi
voucher system.
• Knowledge of locker/key system for
visitors.
• Ability to direct potential employees to
UHS’s website for hospital and employment information.
• Knowledge of key signing out process for employees.
• Computer skills necessary to perform job functions.
We are not accepting unsolicited assistance from search firms for
this employment opportunity. Please, no phone calls or emails. All
resumes submitted by search firms to any employee via email, the
Internet or in any form and/or method without a valid written search
agreement in place for this position will be deemed the sole property
of this facility. No fee will be paid in the event the candidate is
hired by the organization as a result of the referral or through
other means.
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