Job Code – 02002986 -Teller
Posting Date: 9/14/2015 – 9/18/2015
Business Unit: Customer Accounts
Division: Customer Service
Dept./Section: Contact Center Walk-in/Southside Customer Service Center
Presently, CPS Energy is hiring for a Teller for their Southside Customer Service Center
Position Summary: Receives payments from customers for bills rendered, cashes checks within assigned limits, posts customer transactions, balances daily transactions , and handles routine customer inquiries.
Duties and Responsibilities:
- Accurately collects, processes and safeguards all customer payments (cash and checks) from external and internal customers through the Window Payment System in a timely fashion.
- Ensures the accurate application of customer payments using an automated window payment system.
- Accurately processes all employee and company checks.
- Accurately processes cashier reimbursements.
- Accurately collects and processes storeroom, garage/parking , and agency recovery payments.
- Maintains, secures, organizes , and straps currency throughout the day.
- Maintains, secures , and balances all checks accepted throughout the day.
- Balances and prepares daily Teller deposits in accordance with all balancing procedures.
- Answers routine customer inquiries.
- Directs customers to appropriate departments for specialized services.
- Opens and closes the Teller Area in accordance with the End of Day procedures.
- Performs other duties as assigned.
Education:
- High School Diploma or GED
Experience:
· 6 months experience in cash handling activities. (banking experience preferred)
· Bilingual desirable.
Other:
- Must possess effective oral and written communication skills (bilingual preferred but not required).
- Ability to work in a fast paced secured environment.
- Possess and maintain a high degree of accuracy.
- Ability to handle and maintain sensitive and confidential information.
- Effective use of a calculator/10-key.
- Ability to work at various customer service locations throughout the service area.
- Flexibility to work different work schedules and extended hours (overtime will be required).
- Proficient in Microsoft Office Package, including word processing, spreadsheets, database, presentation software, electronic mail and scheduling.
- Must have favorable driving record.
Attributes:
- Very important to this position are: active listening, critical thinking, mathematics, reading comprehension, service orientation, monitoring, social perceptiveness, accuracy, and problem sensitivity.
- Important to this position are: judgment and decision making, writing.
Employees must exhibit and adhere to all of our CPS Energy Behavioral Principles. The CPS Energy Behavioral Principles in line with this role are:
Safety
Formally and informally ensures that employee, customer, and the community’s safety is a primary focus; creates a working environment that follows safety guidelines and safe work procedures as part of daily operating practices.
Accountability and Attention to Detail
Produces results despite obstacles; holds self and others accountable, without flinching; stands behind all commitments; ensures accuracy of all work; demonstrates adaptability and responsiveness when seeking out new ways to provide value to our customers.
Engagement and Sense of Urgency
Maintains focus on results, intensity, and persistence, even when times are tough; exhibits a bias for action, going beyond what is expected; demonstrates a strong sense of purpose and willingness to work hard, and takes pride in overcoming challenges to produce results; demonstrates willingness to do whatever it takes to get the job done, in accordance with CPS Energy values and behavioral principles, and leads others to do the same; demonstrates commitment to continuous improvement of the business; builds trust and loyalty through open and honest communication.
Job Type: Full-time
EmoticonEmoticon