Alarm Monitor / Dispatcher Tutor Monitoring Inc. Houston Texas
Houston based Alarm Monitoring Central Station is opening a new State of the Art facility in SW Houston. We are interviewing for both experienced and entry level positions. We are a locally family owned and operated alarm company that has been protecting people and property in Texas for over Twenty-Five Years.
Central Station Alarm Systems Monitor
- Trainee level begins at $10 per hour
Position Summary
A Central Station Operator provides a critical link between electronic security equipment and Law Enforcement, Life Safety, Fire Department and appropriate personal in emergency and non-emergency situations. An Alarm Central Station is open 24 hours a day, 365 days a year thus shift work is available.
Successful candidates will be trustworthy, helpful, courteous, professional, and have an honest approach to servicing our customers’ needs. A strong attention to detail and a proven track record of exceptional customer service is required. Our objective is to secure only those who will provide their absolute best efforts to deliver appropriate security/life safety solutions to our clients and to provide outstanding support to law enforcement and life safety services.
JOB DESCRIPTION
- Monitor alarm signals and respond accordingly by following strict guidelines, procedures and instructions.
- Monitor systems for Home, Business and Government applications for Access, Security, Fire & Life Safety Systems.
- Respond to alarms and take appropriate action including notifying the appropriate person or authority having jurisdiction.
- View and review video images (CCTV) for issues and/or suspicious activity and respond accordingly.
- Receive inbound and make outbound phone calls to verify alarm signals, dispatch the proper authorities and follow customer notification procedures.
- Evaluate and report to security and safety concerns, intrusions, breaches of security or protocols, suspicious or unusual activity or circumstances verbally and in writing.
- Dispatch Law Enforcement, Paramedics & Fire Department Officials and other emergency services as required.
- Perform documentation, data entry and filing as required.
- Perform other office and administrative duties as required.
REQUIREMENTS
- Perform tasks, duties and responsibilities in a professional and timely manner.
- Must be able to work as a team member and independently under pressure and in emergency situations.
- Must have the ability to remain calm and speak clearly under pressure and in a fast paced environment.
- Ability to follow directions, must possess strong organizational skills, ability to multi-task, prioritize and be detail oriented.
- Ability to participate in ongoing classes, training and advancement programs.
- Willingness to study operational materials, attend classes, participate in one on one training and take tests.
- Be available and able to come to work when scheduled including the flexibility to work weekends or other shifts.
- Follow proper documentation procedures within the alarm monitoring software and file storage procedures.
- Excellent verbal, written and customer communications skills are a must.
- Knowledge of basic computer functions including Microsoft Windows.
- Ability to type at least 25 Words per minute minimum.
- Basic ability to use email, text message and paging services.
- Fluent in English – additional languages are a big plus.
- Possess a minimum of a High School Diploma or equivalent.
- Perform other duties to be assigned as needed.
- Pass a pre-employment drug screening
- Must have a clean driving record and reliable transportation
- Must be able to pass a criminal background check.
Individuals arrested or convicted of a Class B misdemeanor or greater within the last 5 years may not qualify under the Texas Department of Public Safety Private Security Bureau Statutes.
TUTOR MONITORING INC. is an alcohol and drug free work place and an equal opportunity employer.
Benefits package includes Optional Medical, Dental & Life Insurance, Employer Matching IRA, Tuition Reimbursement and More!
For more information or to set up an interview, send us your resume or work experience with a cover page.
Job Type: Full-time
Local candidates only:
Required education:
- High school or equivalent
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