Job Number:
0172924
)
Description
Job Purpose:
Assist unit customers with their service needs. Normally provides
information from within a specialized area requiring advanced knowledge of
product or service. Customer contact may be face to face, telephonic and/or by
email. Usually serves as sole point of contact for customer information needs.
May maintain database and/or customer contact web site.
Major Responsibilities:
Greet
customers (face to face or telephonic) in a welcoming, courteous manner.
Gather
pertinent information regarding customer’s service needs.
Respond
to customer questions or concerns by providing required information
immediately or, if necessary, further investigation.
For
inquiries requiring more than basic response, investigate and resolve
customer issues directly, usually serving as sole source of response;
follow up as necessary.
Remain
current on unit policies, procedures and practices as they apply to
customer service.
May
update product/service information on unit web site.
Perform
other related duties as assigned.
Basic Qualifications:
Education:
Technical
Diploma, Associate’s Degree or 2 years college course work or equivalent
combination of education and experience.
Work
Experience:
Four to six years job related
experience.
Certifications:
N/A
Skills:
This
job requires spoken and written communications and interpersonal skills;
problem solving and multi-tasking. Use of office related computer
applications is required. Knowledge unit functions and processes as well
as software applications which may be specific to unit operations.
Qualifications
Preferred Qualifications:
•
Preferred Education:
Bachelor’s Degree
: N/A
- Preferred Work Experience
: Prior customer service, cashiering, banking, or office administration experience a plus.
: N/A
Additional tasks may include:
- BuzzCard Customer Support (Card Production, Marta Pass Sales, Card Issue Resolution, Cashier Closeout)
- BuzzCard Deposit Station Closeout
- Meeting and Travel Coordination
- Supplies Procurement (P-Card and BuzzMart Shopper Roles)
- Other Duties as Assigned (Serves as backup for Accountant II Daily Deposit Preparation and for Customer Service Manager’s duties.)
Additional Information:
The primary purpose of this position is to provide BuzzCard Customer Service to the GT Campus Community, utilizing in-person, online, and telephone communication vehicles. BuzzCard Customer Service includes both Card Production and Card Support, to include resolution of card and meal plan related issues. Other lesser duties as may be assigned and which may include tasks of an office administrative nature. Position requires exceptional customer service skills, a friendly demeanor, and an ability to handle difficult customers professionally and politely. Must be able to multi task under occasionally stressful conditions. Comfort with Microsoft Office products at a basic-to-intermediate level (both Word and Excel), as well as fast and accurate keyboarding skills required. The job holder is required to stand and walk for periods of up to 30 minutes at various times during the work day.
- The successful candidate must be able to pass a background screening which includes a credit check. Please visit http://www.policylibrary.gatech.edu/pre-employment-screening to obtain GT’s background and credit policy.
Impact & Influence
: This position will interact on a consistent basis with: unit customers, supervisor and co-workers. This position typically will advise and counsel: unit customers
Job
:
Auxiliary Services
Primary Location
Georgia-Atlanta
Organization
:
Auxiliary Services
Job Posting
:
Apr 7, 2016, 8:48:47 AM
Hiring Range
:
$12.88 an hour to $17.93 an hour
Schedule
:
Full-time
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