Patient Services Representative
Job Description
University of Chicago Medicine (UCM) is currently seeking a Patient Services Representative at our Hyde Park facility in Chicago, Illinois! Enjoy an exciting career opportunity to work for one of the nation’s best hospitals! We are looking for a qualified professional with excellent interpersonal skills and the demonstrated ability to work in a team environment. UCM offers great benefits including:
- High Salaries
- Flexible Scheduling
- Generous Benefits Packages
UCMC is committed to a patient-centric, efficient health care delivery system that focuses on quality, safety, service, and operational excellence. The Patient Services Representative (PSR) is the primary employee responsible for coordinating post-appointment activities including collection, review and update of all practice specific forms, printing of the After Visit Summary (AVS), communication of payment policies regarding current services and prior balances, collection of payments, assistance with scheduling follow up appointments and procedures using appropriate medical terminology, and notification of Valet Services if applicable to expedite automobile retrieval. The Patient Services Representative is also responsible for coordinating appropriate insurance clearances for the patient if not otherwise completed.
Opportunity Requirements
- Associate or Bachelor’s Degree preferred; High School Diploma required
- Prior experience in a practice setting preferred including in depth knowledge of appropriate insurance protocols
- Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers
- Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving customer issues
- Ability to balance multiple priorities and effectively handle challenging situations
- Excellent verbal communication skills •Basic office skills including 35 wpm typing and 4500 key stokes an hour.
- Ability to accurately and efficiently enter alpha numeric data on screen
- Knowledge of basic medical terminology
- Ability to use personal computers and select software applications including Epic
- Successful completion of competencies related to the Cadence Scheduling system
- Successful completion of competencies related to the Point of Service Collection policy
About the University Chicago of Medicine (UCM)
The University of Chicago Medicine takes pride in its outstanding staff. Our employees play a crucial role in fulfilling our mission of excellence in patient care, education and research.
The employees at the University of Chicago have made us one of the nation’s best hospitals. Our staff enjoys flexible scheduling and a generous benefits package. Our nurses earn among the highest salaries in the greater Chicago area.
Our employees deliver world-class care in an environment where opinions are respected, decision-making is rewarded and teamwork is the order of the day. Our staff is encouraged to achieve their career goals, which in turn benefits all of our patients and the University of Chicago Medicine as a whole.
We are committed to the educational growth of our employees. The University of Chicago Medicine offers many educational opportunities–everything from safety seminars to onsite degree completion programs.
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Please review all application instructions before applying to The University of Chicago Medicine.
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