Join SSA, one of the top 10 Best Places to Work in the Federal Government!
Once selected for the Service Representative position in SSA, you will contribute to the Agency’s mission through direct and personal service to the public. As the first point of contact, you are responsible for speaking with beneficiaries or inquirers in person or by telephone to provide information on SSA laws, rules and regulations. This includes obtaining information in order to determine eligibility and entitlement for programs administered by SSA, and using state-of-the-art computer technology to access and update information about claims.
APPLICATIONS WILL ONLY BE ACCEPTED FROM
those eligible for the Interagency Career Transition Assistance Program (ICTAP) in the Orangeburg, SC commuting area.
LOCATION
: This position is located in the Orangeburg, SC Social Security Office, 1379 Sims Street,
Orangeburg, SC 29115.
NOTE:
This position is being filled on a full-time, temporary Not To Exceed 09/30/15, may be extended. Additional selections may be made within six months from the closing date of this announcement.
This is a career-ladder position leading to the GS-8 grade level.
This position is temporary NTE one 09/30/15.
TRAVEL REQUIRED
RELOCATION AUTHORIZED
KEY REQUIREMENTS
- Must pass Meet and Deal panel interview
- Proof of ICTAP Eligibility Required
- Background and/or Security Investigation Required
- U.S. Citizenship Required
- Relocation expenses will not be paid.
DUTIES:
Service Representatives interview beneficiaries and the general public to determine the nature of their problem; explain technical information, gather facts and resolve problems relating to Social Security programs.
QUALIFICATIONS REQUIRED:
All qualification requirements must be met by the closing data of this announcement.
I
f you are using experience to qualify, you must have:
For GS-5:
Experience performing all or most of the following tasks:
Applying laws, rules or regulations and written
guidelines; (
2)
Communicate orally in
order to provide information, assistance, or instructions to members of the
general public; (3) Writing correspondence in response to routine inquiries or
requests for information; and (4) Operating a personal computer or computer
terminal (includes input, retrieval and editing files).
Note:
Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period), you will be credited with 6 months of experience.
In addition to the minimum qualifications, applicants must be eligible under one of the following categories:
Former Federal employees eligible under ICTAP.
SUBSTITUTING EDUCATION:
If you are qualifying for this position based on completed education at an accredited U.S. college, university, or other educational institution, you
must
provide a copy of your transcripts or other proof of education. NOTE: Education completed in a foreign institution
must
be must be deemed equivalent to that gained in conventional/accredited U.S. education programs. It is the applicant’s responsibility to acquire U.S. Certification and provide it at the time of application. For a list of Credential Evaluation Services, log on to:
Credential Evaluation Services
.
SELECTIVE PLACEMENT FACTOR
Meet and Deal Panel Interview:
Applicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public. Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection. This interview will cover typical situations, which might be encountered on the job, in person or over the telephone. Candidates must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly. If you do not pass the Meet and Deal panel interview, you will not qualify for the job.
HOW YOU WILL BE EVALUATED:
HOW YOU WILL BE EVALUATED:
Your application will be evaluated under the
Category Rating
method, based on your responses to the occupational questions in this document, which is designed to capture the desired competencies for this position. These competencies include: (1) Ability to communicate orally; (2) Ability to interpret and apply laws, regulations and operating procedures; (3) Ability to use the computer and web-based applications; (4) Ability to use reasoning to analyze issues in order to make decisions and resolve problems; and (5) Ability to organize, prioritize, and process a large volume of work within established deadlines. If you meet the basic requirements for the position, your application will be evaluated and placed into one of three categories:
1) Qualified Category – Candidates who meet the Minimum Qualification Requirements.
2) Well Qualified Category – Candidates who meet the Minimum Qualification Requirements and demonstrate a satisfactory level of the knowledge, skills, and abilities necessary to perform the duties of the position.
3) Best Qualified Category – Candidates who meet the Minimum Qualification Requirements and demonstrate a high level of the knowledge, skills, and abilities necessary to perform the duties of the position.
The Category Rating Method does not add veterans’ preference points or apply the “rule of three,” but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Candidates eligible for veterans’ preference will be placed ahead of other candidates in the appropriate category for which they have been rated. Additionally, preference eligibles who have a compensable service-connected disability of at least 10 percent and who meet the minimum qualification Requirements will automatically be placed in the Best Qualified Category.
We recommend you use USA Jobs resume builder for submitting a resume to ensure you include dates of employment for each job listed (month/year) as well as average number of hours (e.g., 40 hours, 20 hours) worked per week. Note: You can copy and paste your existing resume into resume builder. Please review the
Tips for Applying
for additional guidance.
Note: Please make sure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluation. To preview the questions, click the following link:
View Assessment Questions
BENEFITS:
Social Security offers a comprehensive
benefits program
that you can customize for your individual medical and financial needs. In addition to traditional “dollars and cents” benefits, we offer a range of benefits to help you
balance life with Social Security to life outside of work
.
Please visit our
Careers website
for additional information.
OTHER INFORMATION:
Selective Service:
If you are a male applicant born after December 31, 1959, you must certify that you are registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See
www.sss.gov
.
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