Northgate Public Services is one of the fastest growing public service businesses in the UK. It uses strategy, innovation, information and technology to promote high-performing public services, management and governance in the UK.
JOB PURPOSE:
To deliver a best in class credit control function. Responsible for the collection of debt owed to NPS, working with the business to resolve disputes in a timely manner and improve on accuracy of invoicing.
RESPONSIBILITIES AND DUTIES:
- Accountable for a diverse portfolio of clients, as defined by the credit control team leader.
- Developing working relationships with key contacts within the client organisation and ensuring payment of debt.
- Responsible for actively managing the timely resolution of any invoice disputes raised by the client.
- Achievement of monthly / weekly cash collection targets as set by the team leader
- Negotiation, communication and setting of credit limits
- Flagging disputed items, working with operations and finance teams to ensure prompt resolutions.
- Flagging of key areas of risk and focus to the team lead, with recommendations and solutions.
- Any other duties that may be required
People management and support
- Ability to work as part of a team and support colleagues
- Resilient, able to work across the organisation to resolve client queries to allow prompt settlement of debt.
- Assisting the Credit Control Team Leader and finance as required
Finance transformation
- Assist with the successful implementation of the accounts payable systems and processes
- Challenge existing processes and working methods to deliver a programme of continuous improvement within both credit control and the wider organisation
PERSONAL QUALITIES, SKILLS AND EXPERIENCE:
Industry Experience
- Preferable experience of working in a software based business
- Preferably previous use of Morton Smith and SAP
Commercial qualities
- Technical knowledge of current credit control practices
- Experience of using Excel at a basic level
- Demonstrate a strong understanding of issues, events and activities and a perception of their longer-term impact or wider implications with a willingness to identify fresh approaches and challenge old assumptions
REQUIRED QUALIFICATIONS:
Desirable
- CICM Certified (Certificate in credit management)
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