Credit Controller
Hemel Hempstead
Competitive Salary
Northgate Public Services is one of the fastest growing public service businesses in the UK. It uses strategy, innovation, information and technology to promote high-performing public services, management and governance in the UK.
JOB PURPOSE:
To deliver a best in class credit control function. Responsible for the collection of debt owed to NPS, working with the business to resolve disputes in a timely manner and improve on accuracy of invoicing.
RESPONSIBILITIES AND DUTIES:
- Accountable for a diverse portfolio of clients, as defined by the credit control team leader.
- Developing working relationships with key contacts within the client organisation and ensuring payment of debt.
- Responsible for actively managing the timely resolution of any invoice disputes raised by the client.
- Achievement of monthly / weekly cash collection targets as set by the team leader
- Negotiation, communication and setting of credit limits
- Flagging disputed items, working with operations and finance teams to ensure prompt resolutions.
- Flagging of key areas of risk and focus to the team lead, with recommendations and solutions.
- Any other duties that may be required
People management and support
- Ability to work as part of a team and support colleagues
- Resilient, able to work across the organisation to resolve client queries to allow prompt settlement of debt.
- Assisting the Credit Control Team Leader and finance as required
Finance transformation
- Assist with the successful implementation of the accounts payable systems and processes
- Challenge existing processes and working methods to deliver a programme of continuous improvement within both credit control and the wider organisation
PERSONAL QUALITIES, SKILLS AND EXPERIENCE:
Industry Experience
- Preferable experience of working in a software based business
- Preferably previous use of Morton Smith and SAP
Commercial qualities
- Technical knowledge of current credit control practices
- Experience of using Excel at a basic level
- Demonstrate a strong understanding of issues, events and activities and a perception of their longer-term impact or wider implications with a willingness to identify fresh approaches and challenge old assumptions
REQUIRED QUALIFICATIONS:
Desirable
- CICM Certified (Certificate in credit management)
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