About Us
NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
Career Level
Entry-Level
Country
United States
State/Province
District of Columbia
City
Washington, D.C.
Responsibilities
The Customer Service Representative is responsible for handling broadcast and digital orders for advertising running on WRC-TV and various digital platforms.
Job Duties
Work closely with Account Managers locally at the station and National offices to provide complete customer service to all NBC clients
Receive, enter and maintain commercial and digital orders in sales and traffic systems
Verifying incoming orders for acceptable rates, ratings, impressions, programming and ad placements to minimize last minute changes
Relay maintenance of contracts to agencies where action is required including but not limited to, spot make goods, program changes and under delivery weight
Act as a liaison between Account Manager and Agency to meet all buyer request, including contract, inventory, program details
Track performance of contracts on local station through proprietary posting system.
Partner with traffic department to solve any open scheduling issues including copy and media resolution, order validation and dispute
Work closely with Digital AdOps team to ensure all online campaigns run successfully
Qualifications/Requirements
Basic Qualifications
Bachelors degree
Minimum 1 year experience with Word, PowerPoint and Excel
Additional Job Requirements
Must be willing to work in Washington D.C.
Must be available to evenings and weekends as needed
Desired Characteristics
Desired Qualifications
Experience with WideOrbit, Media Ocean, DDS, Nielsen Audience Measurement, DoubleClick for Publishers, Operative, Freewheel
Work under deadline pressure from multiple sources and prioritize to ensure completion of all daily tasks
Attention to detail to ensure orders, correspondences, reports are executed accurately and efficiently
Must be punctual
Ability to be a change agent and be process-oriented – able to analyze current processes and help implement improvements for continuous operating growth
Superior organizational skills – able to structure work day and objectives in most effective way possible
Ability to communicate well with both Senior Management, other departments, and clients in writing as well as verbally
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