Regional Manager, Transfer Center – Tampa, FL more… ▼
| Location: | Largo, FL |
| Company: | HCA |
| First posted: | April 17, 2015 |
Job Description Regional Manager, Transfer Center – Tampa, FL (Job Number: 01345-4242A) Work Location : United States-Florida-Largo-Largo Medical Center- Largo Schedule : Full-time Description Regional Manager, Transfer Center Tampa, FL Bringing East and West together in One Step Leadership! For the fifth consecutive year, HCA has been named one of Ethisphere’s World’s Most Ethical Companies. The One Step Transfer Center which opened in 2012 services 31 facilities in East and West Florida and continues growing to meet the needs of patients and the hospitals. Reporting to the Transfer Center Director, the Regional Manager is responsible for coordinating, organizing, evaluating and directing the operational components of the South Transfer Center within the HCA West Florida Division markets. In collaboration with division leadership and transfer center director, the Regional Manager will evaluate, analyze, and interpret transfer center operations, ensuring that priorities and operations are in line with the vision and strategic goals of the Transfer Center. The Regional Manager shall clearly articulate Transfer Center processes, outcomes and benefits to physicians, hospitals, and customers.
Responsibilities include: Serve as the primary point of contact for internal and external customers Develop and maintain excellent working relationship between the Transfer Center and WFD Hospitals Effectively communicate with a varied customer base including EMS, physicians, hospital leadership and department directors Complete initial review of service inquiries and communicate results with director Communicate face-to-face, when needed, with hospitals, and other customers ensuring issue resolution Develop and implement Transfer Center strategies, capitalizing on facility best practices Provide facility specific analysis and makes recommendation for process improvement Monitor and analyze trends in Transfer Center process in WFD Develops and implements action plans to maximize the Transfer Center impact and utilization throughout WFD Interface consistently with internal and external customers When appropriate, expand utilization of Transfer Center through outreach to competitor hospitals/systems to promote Transfer Center services Complete follow-up meetings with EMS agencies, hospital systems, and/or other providers as needed to close new or additional business, ensuring that internal and external obstacles to business growth and retention are identified and minimized or eliminated Assist Director with QA/QI of data, phone calls, and reports as requested by Transfer Center Director. Coordinates and leads compliance initiatives Qualifications Requirements: Registered nurse, paramedic or other clinical personnel with business experience/background Bachelor’s degree in Healthcare Administration, Business Administration, Nursing, Public Administration or a related field required Minimum of 3 years of progressive operations management experience, preferably within a call center, or dispatch environment Knowledge of the principles and practices of air medical and EMS communications operations and/or healthcare management Strong communication and presentation skills Knowledge of productivity, financial operations and reporting systems Ability to do occasional overnight travel Keywords: Registered Nurse, RN, Nurse, Paramedic, EMT, Manager, Transfer Center, Operations A Regional center the BACH_6df36a
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