This is an exciting opportunity for an experienced Service Advisor to join a highly respectable brand and business!
THE MAIN JOB FUNCTION
- To create outstanding customer confidence in the service offered by the Group by ensuring a professional performance and exceptional commitment to customer care.
- To ensure the highest standard of courtesy and integrity when interacting with customers and members of the public.
- To receive customer enquiries by telephone and in person and successfully convert these into firm bookings.
- To maximise service sales and profitability by selling core, value added and incremental products.
- To record accurately vehicle information, refer to service histories and effectively follow-up and prospect customers to secure repeat and incremental business.
- To effectively operate the workshop loading system adding incremental work where adequate resources exist.
- To enhance the reputation of the Group at every opportunity when interacting with others.
- To facilitate the efficient operation of the workshop through the avoidance of non-revenue or diversionary activities, idle time and poor technician/ operative utilisation.
QUALIFICATIONS, TRAINING AND EXPERIENCE
- Smart and well presented in appearance
- Ability to communicate clearly and unambiguously with customers, members of the public and other staff members and record all such interaction accurately.
- Ability to access and pass information to other staff and to log onto paperwork and working documents.
- Ability to receive payment for work carried out, accurately, precisely and due diligence with regards to fraud, money laundering and unauthorised credit.
If this sounds like the job for you then please send YOLO Recruitment an updated CV to be considered for this amazing opportunity.
We also offer referral fees for any successful candidates placed so if this job isn’t suited to you but you know someone in the Automotive that it could be good for please get in touch.
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