Essential Job Functions:
1. Operates the PBX equipment skillfully, answers the phones promptly and courteously. (50%)
2. Keeps records and performs clerical duties that are necessary to the PBX functions. (5%)
3. Updates all on call schedules with correct contact information. (5%)
4. Handle all unusual occurrences, fire alarms, maintenance problems, and all emergency calls. (10%)
5. Make after 5pm and week-end money deposits, using numbered envelopes and enters all information into the proper log. (5%)
6. Provide liaison service for language interpreters and consumers. (5%)
7. Issue and signal portable pagers and cellular telephones. (10%)
8. Provide master key service. (5%)
9. Provide sign/out service and message service for consultants. (5%)
10. Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
Knowledge Skills Abilities:
Ability to operate the PBX switchboard.
Ability to work in harmony with co-workers and clients.
Ability to operate all equipment necessary to perform task.
Ability to process paperwork as required in the PBX switchboard.
Ability to communicate effectively.
Ability to apply principles of HIPPA.
Ability to spell, read, and write correctly
Registration or Licensure Requirements:
Any combination of education and experience equivalent to high school graduation GED or a proficiency evaluation of experience with PBX or console experience.
Initial Selection Criteria:
Any combination of education and experience equivalent to high school graduation or GED.
Experience performing related work (in/as a) telephone switchboard operator. Preferred.
Experience maintaining files, records, or logs.
Experience handling correspondence and documents.
Experience using personal computer for inquiry and data entry.
Experience using fax machines, printers, multi-line phones and other office equipment.
Must have a stable work history.
Ability to work alternate and back-to-back (16 hour) shifts, nights and weekends if required
Ability to express oneself clearly in conversations and interactions with others.
Ability to work independently.
Additional Information:
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Req ID # 287571
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