They are experts in our innovative range of betting offers and they actively communicate these to our customers. They are aware of and contribute to Sportsbook action plans and take pride in knowing who our customers are and how our processes work.
Our Ticket Writers ensure all customers, whether regular or infrequent, are made to feel welcome at all times, through engaging conversation and providing a friendly service, showing patience with customers that do not regularly wager and take the time to explain how various wagering works.
They are committed to working in a compliant environment in the Sportsbook at all times and adhere to Gaming Control Board reporting requirements.
Essential skills / behaviours
• You will be genuinely interested in working with and helping customers
• You will have excellent communication skills
• Working as part of a team is your prefered way of working
• You are well presented, polite, tactful and friendly
• You are numerate, lively and quick-thinking
• Resolving complaints and difficult situations in a calm and patient manner is second nature to you
• Promoting products and services confidently is something you enjoy
• You gather and act on customer feedback effectively
• Quick effective speed of service is a priority for you
• High standards, initiative, pro-activity and professionalism is part of your DNA
• You are flexibile to perform different tasks and follow procedures correctly
• You are full of drive and enthusiasm for your own development
Other Information
William Hill is the Home of Betting and we put the customer at the heart of everything we do. We have established ourselves as market leaders in our field, providing expert knowledge to our customers through our many channels.
William Hill has a long proud history in the UK but we are new to the US where we operate Sports Books and Kiosks in over 100 locations across Nevada. We are very excited about growing our business in a new market.
William Hill offers competitive salaries, growth potential, and various benefits including: -Medical, Dental, and Vision -Company Paid Life Insurance -Flexible Spending Account -401(k) -Employee Stock Purchase Program -Supplemental Insurance -Personal Time Off -Birthday Holiday (Paid day off for your birthday!) -Holiday Pay-Bereavement/Jury Duty Pay -Maternity/Paternity Leave -Professional Study Program -My Choices – Discount online shopping -Business Casual dress code -Pay Day treats (receive a treat on one pay day a month!) -Recognition and Rewards -Long Service Awards -Training and Development Opportunities -And More!
William Hill is an equal opportunity employer and we operate a fair recruitment process.
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