Customer Service Representative I job - Stewart Title Guaranty Company - Work at Home


006FF


Description


Since 1893, Stewart has served our customers with integrity and service excellence. We focus on smart growth – allowing us to remain strong regardless of external market conditions. Stewart (NYSE: STC) is a customer-focused, global title insurance and real estate services company offering products and services through our direct operations, network of approved issuing agencies and other companies within the Stewart family.


Description:
The Customer Service Rep I is responsible for answering routine questions and issues about products or services from internal and external customers.


Able to effectively resolve inquiries or escalate concerns in a timely fashion. Frequently escalates more complex customer complaints to more senior customer service representatives.


Responsibilities:
Responds to customer inquiries received by mail, telephone, and/or through personal contacts.


Operates computer terminal or personal computer to obtain information.


Provides information about services, policies, and pricing.


Handles almost any complaint or problem.


Serves as a contact for customers.


Records any issue that affects the customer and drives top quartile customer satisfaction performance.


Follow-ups on any delays in inquiry answers and keeps the status up to date in system applications.


Organizes paperwork from each inquiry/order and files following standard procedures.


May remains available 24 hours per day for customers in order to address any problems that may develop after work hours or during the weekend.


Serves as back-up for other Customer Service Representatives.


Other duties as assigned.


Qualifications


Requirements:
In lieu of customer service experience, in-depth knowledge of the title industry, products and their applications is acceptable.


Excellent written/verbal communication skills with internal/external audiences and multiple organizational levels.


Must possess interpersonal skills; effectively build team relationships with peers and cross functional co-workers.


Initiative and drive for continuous improvement is critical.


Good PC skills with Microsoft Office products


Must exhibit the ability to successfully multi-task and prioritize work.


Must use judgment and tact.


Completion of a High School diploma or GED required and completion of an associate degree in any equivalent field is preferred.


Completion of an undergraduate degree in any equivalent field is preferred.


Returning Job Seekers


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profile? Log in to access and update your current profile to access and update

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Stewart Employees


Stewart

employees should access Careers through the Stewart Point internal jobs

database.


Assistance for Applicants

with Disabilities


Stewart

is committed to ensuring that its online application process provides an equal

employment opportunity to all job seekers, including individuals with

disabilities. If you believe you need a reasonable accommodation in order to

search for a job opening or to submit an application, please contact us by

calling 1-800-729-1900 option 1 or by email at


careers@stewart.com


.


Equal Employment and

Nondiscrimination


At Stewart, our commitment to

diversity and inclusion is helping us to create not only a great place to work,

but also an environment where our employees, our customers and our communities

around the world can reach their goals and connect with each other. Stewart

takes affirmative action to ensure that applicants are recruited and employed,

and that employees are treated during employment, without regard to their age,

race, creed, color, national origin, ancestry, marital status, disability,

history of disability, veteran status, nationality, or sex/gender. Some state

or local laws also specifically prohibit discrimination on the basis of

additional classifications, which may include ancestry, citizenship status,

political affiliation, gender identity, sexual orientation, marital status

and/or parental status.


Job


:


Operations


Primary Location


:


Tennessee-Work From Home-Work From Home


Organization


:


PropertyInfo Corporation


Schedule


:


Full-time


Job Posting


:


Jun 2, 2015, 5:28:15 PM



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